Looking for Desktop Support in Madison, WI, 53706- Onsite (Local WI Resident ONLY)

Below are the job details for your reference:

Title: Desktop Support

Location: Madison, WI, 53706- Onsite

Duration: 6+ Months of Contract

Hrs./Wk.: 40/hr. Wk.

Interview Process: First Round interviews are Zoom with camera on. Second round interviews will be on-site.

Note: Candidates MUST be WI resident no relocation allowed. This role is 100% on-site. Client will not provide free Parking.

Project:

• As our User Support Specialist I, you will be the welcoming, first point of contact for all our colleagues. In this hands-on role, you'll be responsible for:
• Providing frontline support for the tools our teams use every day, including Office 365, Google Workspace, Windows/Mac applications, printers, and file shares.
• Troubleshooting day-to-day tech challenges, setting up new equipment, and working with staff to solve their problems.
• Learning about and helping with the workflows staff use to create media.

1-3 Years of experience in the below:

• Demonstrated experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support.
• Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users.
• Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS).
• Ability to apply practical, logical troubleshooting to identify, resolve, or escalate basic technical issues
• Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures.
• Ability to work both independently and collaboratively within a team.
• Ability to accurately follow established policies, procedures, and documentation.

Nice to have skills:

• Experience using a ticketing system to help customers
• Experience with applications like Microsoft 365 or Google Workspace.
• Basic understanding of Active Directory (e.g., password resets) and fundamental networking concepts.
• Experience providing technical support in a higher education or public-sector environment.