Network Operations Center (NOC) Analyst/Engineer

TOP *4* SKILLS

1. Monitor Azure IaaS, PaaS, AKS, and hybrid infrastructure environments.
2. Perform continuous "eyes-on-glass" monitoring of production services and infrastructure.
3. Monitor service availability, throughput, latency, utilization, and overall platform health.
4. *Able to follow runbooks for resolution of generic infrastructure issues, work with vendor and client support to resolution.*

JOB SUMMARY

The NOC Analyst is responsible for monitoring, maintaining, and supporting the organization''s IT infrastructure, network, systems, and managed services. The role ensures the availability, performance, and reliability of services through proactive monitoring, incident response, troubleshooting, escalation, and stakeholder communication.

KEY RESPONSIBILITIES

• Monitoring and Incident Management
• Monitor network, server, application, and infrastructure alerts using approved monitoring tools.
• Identify, analyze, and respond to system and network incidents.
• Create, update, and manage incident tickets in accordance with established processes *within defined SLAs.*
• Perform initial triage and troubleshooting of alerts and service disruptions *and follow runbooks for resolution of generic infrastructure issues.*
• Escalate incidents to appropriate support teams when required.
• Participate in Major Incident Management activities and bridge calls.

OPERATIONAL SUPPORT

• Provide 24x7 operational monitoring and support coverage.
• Perform routine operational checks and health monitoring activities.
• Execute standard operating procedures (SOPs) and work instructions.
• Support planned maintenance activities and change implementations.
• Validate service restoration and incident resolution.
• Communication and Reporting
• Provide timely updates to customers, stakeholders, and management during incidents.
• Maintain accurate incident documentation and status reports.
• Prepare operational reports, shift handover notes, and service summaries.
• Coordinate with Service Desk, SOC, Engineering, Vendors, and Customer Support teams.
• Service Improvement
• Identify recurring issues and recommend preventive actions.
• Contribute to process improvements, automation initiatives, and knowledge base updates.
• Assist in developing and reviewing operational documentation.

REQUIRED SKILLS

• *1-3 years of hands-on experience with Azure Commercial Cloud and/or Azure GCC High*
• Knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, WAN/LAN).
• Familiarity with monitoring tools and ticketing systems.
• Basic troubleshooting of servers, operating systems, and applications.
• Understanding of Incident, Problem, and Change Management processes.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in a 24x7 shift environment.

PREFERRED QUALIFICATIONS

• **
• Bachelor degree in Information Technology, Computer Science, Engineering, or related field.
• Experience in a NOC, Service Desk, or IT Operations environment.
• ITIL Foundation certification is an advantage.
• Network certifications (CCNA, Network+, etc.) are preferred.
• AZ-900 Azure Fundamentals, *AZ-104, or 3-5 years of hands-on experience preferred.*