Oracle retail functional consultant

Position Overview

We are seeking an experienced Enterprise Application Support Lead specializing in Oracle Retail Merchandise Foundation Cloud Service (MFCS) / Sales Audit to serve as the primary on-site technical and functional liaison at our client’s facility in Plano, TX.

In this role, you will bridge the gap between business stakeholders, internal IT groups, and offshore Application Maintenance & Support (AMS) teams. You will drive incident management, solution enhancements, operational KPIs, and release deployments to ensure high availability and seamless daily operations across the client's Oracle Retail ecosystem.

Key Responsibilities & Deliverables

• On-Site Client & Offshore Liaison: Function as the key single point of contact between executive business stakeholders, cross-functional IT groups, and offshore AMS development/support teams for all MFCS (Sales Audit) incidents, enhancements, and service requests.

• Service Delivery & SLA Governance: Lead application support for Oracle Retail MFCS modules; ensure strict adherence to SLAs, incident resolution timelines, and system performance benchmarks.

• Requirements Gathering & Functional Architecture: Facilitate functional design and requirement-gathering sessions with business teams, translating user needs into technical work packages for offshore engineering units.

• ITIL Process Leadership: Drive end-to-end Incident, Problem, and Change Management workflows—including conducting Root Cause Analysis (RCA), managing risk mitigation, and implementing long-term operational preventive measures.

• Release Management & Deployment: Oversee production deployments, release planning, and User Acceptance Testing (UAT), ensuring zero business disruption and complete adherence to enterprise change controls.

• KPI Monitoring & Continuous Improvement: Monitor system health, batch schedules, and operational KPIs across MFCS integrations and store-to-host data flows to identify continuous optimization opportunities.

Required Qualifications

• Oracle Retail Expertise: Proven functional and operational support experience with Oracle Retail MFCS (Merchandise Foundation Cloud Service), with a deep specialization in Sales Audit (ReSA / MFCS Sales Audit).

• Application Support & AMS Leadership: 6+ years of enterprise application support experience, including direct leadership of global/offshore delivery teams.

• ITIL & Governance: Demonstrated mastery of Incident, Problem, Change Management, and RCA methodologies in an enterprise retail setting.

• Stakeholder Management: Exceptional written and oral communication skills with demonstrated experience managing business executive expectations on-site.