ServiceNow Senior Developer

Introduction:

The ServiceNow SAM Developer is responsible for designing, implementing, and integrating with other enterprise services. This position is ideal for an individual with a solid background and expertise in ServiceNow''s SAM Pro module who will drive the implementation and management of ServiceNow Pro for tracking software assets, ensuring license compliance, optimizing usage, and delivering actionable insights for cost efficiency. This position develops automation workflows, ensures scalable configurations, and creates dashboards and APIs to support compliance and reconciliation across ServiceNow SAM.

Responsibilities:

• Partner closely with internal teams, program leadership, and external vendors to support ITAM and SAM Pro implementation efforts and ensure alignment with best practices.
• Define, document, and continuously improve asset lifecycle processes, workflows, and data standards across hardware, software, and service assets.
• Advise the team on SAM Pro Plus best practices, leveraging AI-driven insights for compliance and optimization.
• Configure and automate ServiceNow SAM modules for asset lifecycle tracking and optimization reporting.
• Configure and maintain integrations using REST/SOAP APIs and Integration Hub (e.g., pulling data from SCCM, JAMF, or SaaS tools).
• Design, implement, and refine the SAM Pro module to align with business objectives and ensure accurate asset tracking, license management, and compliance.

Requirements:

Required Qualifications:

• Master''s degree and 5+ years of experience, Bachelor''s degree and 7+ years of experience, or 13+ years of relevant experience in lieu of a degree
• 5+ years of ServiceNow development experience
• 3+ years of experience working with SAM Pro Plus module
• Expertise in configuring and administering ServiceNow SAM Pro to manage software assets, licenses, and compliance
• Strong understanding of integration between ServiceNow and tools like SCCM, discovery tools, and enterprise systems

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA)
• Solid understanding of ITIL frameworks and IT asset management best practices
• Ability to collaborate cross-functionally with technical teams, business stakeholders, and third-party vendors
• Strong understanding of software licensing, metrics, and software compliance
• Awareness of data confidentiality and security protocols aligned with compliance requirements

Other Requirements:

• Selected candidate must be able to obtain and maintain a Public Trust clearance
• Selected candidate must be willing to work on-site in Woodlawn, MD 5 days per week