Voice Systems Engineer

Title: Voice Systems Engineer
Location: Owatonna, MN | Onsite
Job Type: Contract-to-Hire
Compensation: $52 to $66 per hour
Industry: Insurance


Key Skills:
Avaya enterprise voice platforms, VoIP and SIP trunking, Twilio voice/messaging APIs, ServiceNow workflows, voice security controls, automation of MACDs 


About the Role
Our firm is partnering with a well-established organization in the financial and insurance services industry to identify a Voice Systems Engineer to support and enhance a large-scale enterprise voice environment. This role is critical to maintaining reliable, secure, and high-performing voice services that support employees and business operations across multiple locations.

This is a hands-on, in-person position based in Owatonna, Minnesota. Due to the collaborative and fast-paced nature of the environment, remote or hybrid work arrangements are not available.

• Configure, administer, and support secure enterprise voice systems across multiple locations
• Administer and integrate Twilio services, including voice and messaging APIs, following security best practices
• Implement and maintain voice security controls, including encryption and privileged access management
• Automate routine MACDs (Moves, Adds, Changes, Deletes) to improve efficiency and consistency
• Manage hardware and software upgrades and lifecycle activities
• Maintain monitoring, alerting, logging, and performance management capabilities
• Manage incidents and service requests in ServiceNow and contribute to workflow improvements
• Maintain accurate system, operational, and security-related documentation
• Coordinate with SIP carriers and telecom service providers for provisioning, troubleshooting, and support
• Participate in an after-hours on-call rotation as required

• Bachelor’s degree in computer science, mathematics, or a related field, or equivalent hands-on experience
• Experience administering and supporting Avaya Enterprise or other on-premises enterprise voice systems in a production environment
• Strong knowledge of VoIP and SIP trunking, including troubleshooting call quality, signaling, and connectivity issues
• Experience working with external vendors, SIP carriers, and telecom service providers
• Familiarity with ServiceNow for incident and request management
• Analytical and problem-solving skills with the ability to diagnose complex voice and connectivity issues
• Strong written and verbal communication skills
• Customer-focused mindset with the ability to work effectively across technical and non-technical teams
• Ability to lift up to 25 pounds
• Applicants must be legally authorized to work in the United States. Visa sponsorship or transfer is not offered for the position.

• Experience administering and integrating Twilio services, including API-based voice and messaging
• Experience implementing automation for voice operations and provisioning workflows
• Knowledge of voice and telecom security best practices and industry standards
• Strong interest in continued professional growth within enterprise voice and unified communications technologies

Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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