WFM Scheduling & Forecasting - Sr Functional Lead
Remote • Posted 3 hours ago • Updated 3 hours ago

Fusion Solutions, Inc.
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Job Details
Skills
- WFM
- Workforce Management
Summary
Sr Functional Lead WFM Scheduling & Forecasting
Type: Contract-to-Hire (Convert to Perm)
Location: Phoenix, AZ | Woonsocket, RI | Hartford, CT | Dallas, TX (Hybrid 2 3 days onsite) OR Full Remote
Overview
Seeking a senior Workforce Management (WFM) Functional Lead to own end-to-end labor forecasting and scheduling delivery. This role leads business discovery, solution design, and functional execution across forecasting models, staffing plans, scheduling optimization, configuration/customization, integrations, testing, and analytics/reporting.
Responsibilities
- Lead business discovery sessions and translate needs into actionable requirements
- Perform fit-gap analysis across WFM tools and recommend best solution approach
- Design forecasting workflows (inputs, assumptions, scenarios, overrides, governance)
- Define scheduling rules, templates, shift patterns, compliance constraints, and optimization logic
- Ensure solution accuracy, auditability, anomaly handling, and what-if scenario capability
- Partner with engineering on configuration, extensions, integrations/APIs, automation, and testing
- Own functional delivery including configuration/customization of WFM platforms
- Drive enhancements, defects, releases, documentation, and adoption/training
- Define reporting metrics (forecast accuracy, staffing vs plan, adherence/coverage)
- Provide leadership, mentoring, and accountability for product health and scalable delivery
Required Qualifications
- 9+ years WFM delivery experience (forecasting, staffing, scheduling)
- Strong hands-on scheduling and forecasting expertise
- 6+ years configuring/debugging WFM solutions
- 3+ years working with SaaS vendors
- Strong stakeholder leadership, decision-making, and communication skills
- Experience with Agile delivery, change management, and vendor negotiations
- Strong analytical/problem-solving skills; able to manage multiple initiatives
- Bachelor s degree (Business, HR, IT, or related)
Preferred Qualifications
- WFM tools: Infor WFM/Workbrain, UKG, Legion (or similar)
- Integrations with HR systems (ex: Workday) and downstream schedule/time consumers
- Exposure to AI/automation in WFM
- Reporting/dashboard/BI collaboration experience
- Large enterprise / matrix organization experience
- Jira/user stories, governance, release/change management
- Experience supporting WFM initiatives during M&A/divestitures
- Dice Id: 10118303s
- Position Id: 8888224
- Posted 3 hours ago
Company Info
One of our greatest strengths is our people. Fusion Solutions hires highly qualified telecom professionals with the expertise and insight to tackle the most challenging Telecom technology projects. We’re looking for hard-working, technology driven technicians, engineers and managers with expertise in Telecom who like to achieve results, and who are dedicated to helping our clients meet their commitments.


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