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We are seeking a Technical Services Analyst to support and improve the technology that powers a multi-location fitness franchise organization. This role serves as the first level of support for core systems across booking, scheduling, POS, CRM, and reporting.
The Technical Services Analyst will partner cross-functionally to enhance system performance and ensure a seamless experience for franchise partners and members.
This role is ideal for someone who enjoys solving complex problems, thinking in systems, and making a meaningful impact through technology.
Core Competencies
- Experience troubleshooting and performing root cause analysis across systems, workflows, and user behavior
- Proactive, forward-thinking mindset with the ability to identify risks and opportunities before they surface
- Process improvement orientation with experience optimizing workflows and reducing friction at scale
- High ownership and initiative; identifies and acts on opportunities without waiting for direction
- Clear, effective communicator able to translate technical issues into actionable guidance for non-technical stakeholders
- Ability to collaborate cross-functionally and influence alignment across teams
- Comfortable operating in fast-paced, ambiguous environments while maintaining organization and clarity
Qualifications
- 2-3 years of experience in Technical Support, Technical Operations, or Systems Support
- Hands-on experience with support workflows, including ticketing, escalations, and cross-functional resolution
- Working knowledge of ITIL practices (incident, problem, and change management)
- Experience supporting core business systems such as POS, CRM, scheduling/booking platforms, and reporting tools
- Background in customer service or customer support
- Experience with support tools such as Zendesk, Jira Service Management, or similar platforms
- Experience in fitness, wellness, lifestyle, or franchise-based business models, particularly within multi-location environments, is a plus
- Mindbody software experience is a plus
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future
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