Technical Project/ Program Manager

Roles & Responsibilities:

Credit Card Domain

• 12+ year of credit card, payments experience from banking industry
• 8+ years of experience in end to end lifecycle of Credit Card issuer area
• Expert in card application, account management, credit & terms, rewards & benefits, payment processing, billing and collection
• Expert in monetary processing, Non-Monetary processing, Credit Bureau Processing, Reissue, Month end processing,
• Experience in Payments, Rewards, Rules processing, Configurations, and Reporting,
• Experience in regulatory compliance in the area of interest rate, and cardholder data
• Working knowledge of how credit card issuer lifecycle works for business / merchant, financial institutes
• Good to have knowledge of BIAN methodology & standards

Soft Skill

• Collaborate with business stakeholders to understand and document current business processes and automation requirements.
• Ability to demonstrate, articulate functional implementation of card development projects
• Work with cross-functional teams to define and document detailed business requirements, including process flows, use cases, and user stories.
• Facilitate workshops and meetings to gather input and feedback from business users and subject matter experts
• Collaborate with IT teams to translate business requirements into technical specifications.
• Create test plans, test cases, and conduct testing to ensure that automation solutions meet business requirements.
• Provide training and support to end-users and ensure the successful adoption of solutions.
• Stay current with industry best practices and emerging automation trends.