Program Manager Sales CRM with Healthcare

Mandatory Areas
Must Have Skills
Skill 1 Yrs of Exp Migration experience of SFDC to MS dynamics
Skill 2 Yrs of Exp MS Dynamics
Skill 3 Yrs of Exp Sales CRM
Skill 4 Yrs of Exp - Healthcare background
Good To have Skills
Skill 1 Yrs of Exp
Skill 2 Yrs of Exp
Skill 3 Yrs of Exp
Skill 4 Yrs of Exp -
Mandatory if Applicable
Domain Experience (If any )
Must have Certifications
Prior UST experience Y/N
If Yes provide dates , details of account/project

Location - Long Island, CA
Onsite Requirement - Yes
Number of days onsite - 3 days

UST Global is looking for an experienced Program Manager Sales CRM with a strong Healthcare domain background to lead large, multi-track CRM programs supporting Sales, Broker, and Provider operations. The role requires end-to-end ownership of CRM initiatives leveraging Microsoft Dynamics 365 CRM from strategy and roadmap definition through execution, governance, and value realization while ensuring regulatory compliance, stakeholder alignment, and delivery excellence.
The ideal candidate will have hands-on experience managing Microsoft Dynamics 365 Sales CRM platforms, driving transformation programs in payer or provider environments, and coordinating cross-functional teams across business, technology, and vendor ecosystems.

Key Responsibilities
Own and manage end-to-end Sales CRM programs on Microsoft Dynamics 365, spanning multiple workstreams, releases, and geographies.
Define program scope, objectives, success metrics, and delivery roadmaps aligned to business outcomes.
Drive integrated planning across Dynamics 365 configuration, customization, integrations, data migration, reporting, and user adoption.
Ensure delivery commitments across schedule, budget, quality, and scope.
Serve as the primary point of contact for client leadership, sales operations, IT, compliance, and external vendors.
Establish and run program governance, including steering committees, executive reviews, RAID management, and status reporting.
Translate business needs from Sales, Broker, Marketing, and Provider teams into actionable CRM program deliverables.
Proactively manage risks, dependencies, and escalations with clearly defined mitigation strategies.
Ensure CRM solutions align with healthcare regulatory requirements, including HIPAA, PHI handling, and data privacy standards.
Collaborate with compliance, security, and legal teams to embed controls into Dynamics 365 workflows and integrations.
Support audit readiness and maintain documentation for healthcare-specific controls and reporting.
Oversee integrations between Dynamics 365 and upstream/downstream systems such as enrollment, claims, billing, provider data, analytics, and marketing platforms.
Guide teams on best practices for Dynamics 365 architecture, release management, and environment strategy.
Partner with architects and product owners to ensure scalable, secure, and future-ready CRM solutions.
Manage program budgets, forecasts, and resource plans, including onshore/offshore delivery models.
Track benefits realization, ROI, and value delivery tied to sales productivity, pipeline visibility, and operational efficiency.
Support SOW execution, change requests, and commercial governance as required.

Required Qualifications
8+ years of overall experience in Program Management or Large-Scale Project Management.
5+ years of hands-on experience managing Microsoft Dynamics 365 Sales CRM programs.
Strong experience in the Healthcare domain (Payer, Provider, or Health Services), with a clear understanding of sales and broker operations.
Proven track record managing multi-vendor, cross-functional programs.
Strong expertise in Agile, Hybrid, and Waterfall delivery models.
Excellent communication, stakeholder management, and executive presentation skills.

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