Desktop Engineer

Desktop Engineer

Location: 100% Onsite - Manhattan
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Duration: 1+ years

Required Skills & Experience

• 3+ years of experience in a Desktop Engineer (or similar) role
• Windows operating systems
• Enterprise laptops and end-user hardware
• Application support and troubleshooting
• Experience working in a large corporate or MSP-style IT environment
• Comfortable owning support tickets from start to finish
• Strong troubleshooting and problem-solving skills
• Ability to work independently with minimal supervision
• Clear written and verbal communication skills

Preferred Skills & Certifications

• Azure experience (administration and user support)
• Experience supporting cloud-based applications
• Basic knowledge of networking and security concepts
• Certifications such as:
  • Microsoft Azure Administrator Associate
  • Microsoft Azure Fundamentals
  • CompTIA Network+ or Security+
• Experience working in compliance-driven or enterprise IT environments

Role Overview

We are seeking a senior-level Desktop Engineer II to provide hands-on Tier 2 technical support in a large enterprise environment. This role supports end users with hardware, applications, and cloud-based services and serves as an escalation point for more complex issues. The ideal candidate is dependable, detail-oriented, and focused on delivering excellent customer service.

Key Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, and cloud-based systems
• Troubleshoot and resolve issues related to Windows, laptops, and end-user devices
• Support Azure environments, including basic administration and cloud application issues
• Own incidents from intake through resolution, escalating when needed
• Act as an escalation resource for junior team members
• Document solutions and maintain knowledge base articles
• Communicate technical details clearly to teams and stakeholders
• Participate in system improvements, process updates, and special projects
• Meet expected performance and utilization metrics

Job Type & Location
This is a Contract position based out of New York, NY.
Pay and Benefits
The pay range for this position is $27.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on May 8, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.