Content Designer

RESPONSIBILITIES:
Kforce has a client that is seeking a Content Designer in Stamford, CT.

Overview:
We are seeking a Content Designer to support service-related communications during a large-scale organizational integration. This role will focus on creating clear, consistent, and customer-centered content that helps guide customers through upcoming changes. The Content Designer will develop service emails, support articles, and digital communications that simplify complex information and ensure a seamless customer experience.

The ideal candidate combines strong writing and information design skills with the ability to structure content for clarity and usability across a wide range of audiences. This role requires close collaboration with CX, Product, and Brand/Marketing teams to translate business and operational changes into easy-to-understand messaging that builds trust and confidence with customers.

Key Responsibilities:
* Create customer-facing communications including service emails, support content, and informational resources
* Translate complex operational or service updates into clear, concise, and customer-friendly messaging
* Collaborate cross-functionally with CX, Product, Design, and Marketing stakeholders to ensure messaging alignment
* Develop and maintain consistent content standards to support unified customer communications
* Ensure content reflects brand voice while prioritizing clarity, usability, and customer understanding
* Maintain and update existing content to ensure accuracy and consistency during integration activities
* Apply information design principles to structure content for readability and effective communication

Typical Day Breakdown:
* 40%: Content creation
* 30%: Cross-functional collaboration
* 30%: Content maintenance and updates

REQUIREMENTS:
* Proven professional writing experience across customer communications, business communications, or digital content
* Strong experience writing service or customer email communications
* Hands-on experience with content management systems (CMS) and digital publishing workflows
* Excellent information design and content structuring skills
* Strong collaboration and stakeholder communication abilities
* Ability to simplify complex topics into clear, actionable content

Preferred Skills:
* Experience working within customer experience (CX) or service design environments
* Familiarity with design and content collaboration tools such as Figma and DittoWords
* Experience supporting organizational change communications or integration initiatives
* Understanding of content strategy, UX writing, or digital self-service content

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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