Desktop Support Technician

The Desktop Support Technician I provides front-line technical support to end users across the firm. This role focuses on conference room A/V preparation and troubleshooting, Level I support for desktop systems, and hands-on assistance with office and user desk moves. Prior L1 desktop support experience is highly preferred. The technician will work closely with the IT and Office Systems teams to maintain consistent service, resolve user issues, and support operational needs across all office locations.

Key Responsibilities:

• Provide Level I technical support for hardware, software, printers, user accounts, and general workstation issues.
• Set up, configure, and test A/V systems and conference room technology for meetings, presentations, and virtual collaboration (Zoom, Teams, etc.).
• Assist with office and user desk moves, including workstation setup, docking stations, monitors, cabling, and peripherals.
• Troubleshoot and escalate more complex issues to the Desktop Systems Specialist or IT leadership as needed.
• Maintain accurate documentation of troubleshooting steps, resolutions, and inventory.
• Support day-to-day ticket intake, prioritization, and follow-up through the IT support system.
• Conduct routine checks on conference rooms, printers, and communal technology to ensure readiness and uptime.
• Provide friendly, patient, and professional customer service to staff across all levels of the firm.
• Collaborate with IT and Office Systems staff on special projects, technology rollouts, and scheduled maintenance activities.

Qualifications:

• 1 2 years of experience in a Level I helpdesk or desktop support role (law firm or professional services environment a plus).
• Strong understanding of Windows OS, Microsoft 365, desktop hardware, and common troubleshooting tools.
• Experience with or exposure to A/V systems, conference room technology, and virtual meeting platforms.
• Ability to lift, move, and set up IT equipment (monitors, docking stations, small printers, etc.).
• Excellent communication, problem-solving, and customer service skills.
• Organized, reliable, and able to work in a fast-paced environment with multiple priorities.
• Willingness to learn, grow, and take on new tasks with guidance from senior team members.

Core Competencies:

• Certifications: Entry-level certifications such as CompTIA A+, Network+, or similar experience preferred.
• Technical Aptitude: Solid foundational understanding of desktop systems and eagerness to build new skills.
• Customer Service: Approaches every interaction with patience, clarity, and a positive attitude.
• Teamwork: Works well with IT, Office Systems, and firm leadership to support users and office operations.
• Reliability: Follows through on tasks, manages time well, and ensures issues are resolved promptly.
• Adaptability: Flexible and steady when shifting between tasks, offices, and user needs.

Job Type: Direct Hire. This will be a fully onsite position Monday - Friday in the Houston, TX office.

There will be occasional travel to Austin and Dallas, TX.

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