job summary:
Scope of Work/Job Characteristics
The IT professional will serve as the principal line of communication for the project team. The duties and
responsibilities of this position are as follows:
Desktop Support and Troubleshooting
- Install, configure, and maintain desktop hardware, laptops, printers, mobile devices, and peripheral
equipment;
- Diagnose and resolve software, hardware, networking, M365, and profile-related issues; and
- Provide support for VPN, VoIP, MFA, password resets, and security compliance requirements.
System Administration and Asset Management
- Maintain device inventory accuracy, including receipt, imaging, deployment, decommissioning, and
replacement cycles; and
- Ensure assets are tracked according to statewide and Department standards.
Software Deployment and License Compliance
- Deploy approved software packages manually or via enterprise tools (e.g., Tanium, MECM);
- Ensure compliance with Program Area-specific licensing, tracking installation counts accurately;
and
- Report discrepancies or licensing concerns to management.
Customer Service and Communication
- Provide timely, professional support to staff throughout the Department;
- Keep users informed on ticket status and resolution steps; and
- Collaborate with other OIT teams, vendors, and purchasing and procurement staff when issues
impact operations.
Security and Compliance
- Enforce workstation security standards (screen locking, MFA usage, patching, antivirus, and policy
compliance); and
- Maintain confidentiality and follow all Department data protection rules.
Documentation and Process Improvement
- Create and update knowledge articles, job aids, and troubleshooting steps; and
- Recommend improvements to support processes, imaging workflows, device refresh cycles, and
field procedures.
Required Qualifications
A high school diploma, its equivalent, or two (2) years of equivalent work experience is required.
The Department requires the following experience, skills, and knowledge for this position:
- Strong knowledge of Windows operating systems, Microsoft 365 applications, endpoint security,
and standard desktop support practices;
- Experience with enterprise software installations;
- Ability to diagnose and resolve hardware and software issues efficiently;
- Familiarity with networking concepts such as Transmission Control Protocol/Internet Protocol
(TCP/IP), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and
Wireless Fidelity (Wi-Fi);
- Excellent communication and customer service skills; and
- Ability to work independently and manage multiple priorities.
NOTE: In addition to the above list, the selected Candidate must successfully complete a Level II
Background Check.
Preferred Qualifications
The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this
position:
- Experience supporting devices in a distributed, multi-site organization;
- Knowledge of Voice over Internet Protocol (VoIP) and Virtual Private Network (VPN) technologies;
- Prior experience working in government or other high-compliance environments; and
- Experience with enterprise asset tracking and ticketing systems such as ServiceNow.
location: Tallahassee, Florida
job type: Contract
salary: $25 - 30 per hour
work hours: 8am to 5pm
education: No Degree Required
responsibilities:
Scope of Work/Job Characteristics
The IT professional will serve as the principal line of communication for the project team. The duties and
responsibilities of this position are as follows:
Desktop Support and Troubleshooting
- Install, configure, and maintain desktop hardware, laptops, printers, mobile devices, and peripheral
equipment;
- Diagnose and resolve software, hardware, networking, M365, and profile-related issues; and
- Provide support for VPN, VoIP, MFA, password resets, and security compliance requirements.
System Administration and Asset Management
- Maintain device inventory accuracy, including receipt, imaging, deployment, decommissioning, and
replacement cycles; and
- Ensure assets are tracked according to statewide and Department standards.
Software Deployment and License Compliance
- Deploy approved software packages manually or via enterprise tools (e.g., Tanium, MECM);
- Ensure compliance with Program Area-specific licensing, tracking installation counts accurately;
and
- Report discrepancies or licensing concerns to management.
Customer Service and Communication
- Provide timely, professional support to staff throughout the Department;
- Keep users informed on ticket status and resolution steps; and
- Collaborate with other OIT teams, vendors, and purchasing and procurement staff when issues
impact operations.
Security and Compliance
- Enforce workstation security standards (screen locking, MFA usage, patching, antivirus, and policy
compliance); and
- Maintain confidentiality and follow all Department data protection rules.
Documentation and Process Improvement
- Create and update knowledge articles, job aids, and troubleshooting steps; and
- Recommend improvements to support processes, imaging workflows, device refresh cycles, and
field procedures.
qualifications:
Required Qualifications
A high school diploma, its equivalent, or two (2) years of equivalent work experience is required.
The Department requires the following experience, skills, and knowledge for this position:
- Strong knowledge of Windows operating systems, Microsoft 365 applications, endpoint security,
and standard desktop support practices;
- Experience with enterprise software installations;
- Ability to diagnose and resolve hardware and software issues efficiently;
- Familiarity with networking concepts such as Transmission Control Protocol/Internet Protocol
(TCP/IP), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and
Wireless Fidelity (Wi-Fi);
- Excellent communication and customer service skills; and
- Ability to work independently and manage multiple priorities.
NOTE: In addition to the above list, the selected Candidate must successfully complete a Level II
Background Check.
Preferred Qualifications
The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this
position:
- Experience supporting devices in a distributed, multi-site organization;
- Knowledge of Voice over Internet Protocol (VoIP) and Virtual Private Network (VPN) technologies;
- Prior experience working in government or other high-compliance environments; and
- Experience with enterprise asset tracking and ticketing systems such as ServiceNow.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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