At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
RESPONSIBILITIESAre you passionate about transforming enterprise experience through unified communication and collaboration technology enablement?The Digital Core Workforce Collaboration Services team is seeking an
Associate Director to lead enterprise-wide unified communications and collaboration initiatives. This role is pivotal in driving operational excellence, enhancing workforce productivity, and delivering measurable business value through scalable, user-centric solutions.
What You'll Be Doing:As a senior leader, you will be responsible for managing a high-performing team, overseeing a strategic portfolio of services, and fostering a culture of innovation, accountability, and continuous improvement
How You'll Succeed:Strategic Leadership & Portfolio Management- Lead the strategy and execution of enterprise collaboration and automation initiatives with a product management mindset-focusing on user value, lifecycle management, and continuous delivery.
- Own and evolve a portfolio of services including voice and meeting room technologies, ensuring alignment with enterprise goals and user needs.
- Apply ITIL best practices to manage service operations, drive efficiency, and ensure reliability and scalability across platforms.
Operational Excellence- Oversee day-to-day operations with a focus on service quality, automation, and performance metrics.
- Develop and monitor KPIs and delivery metrics to assess impact, identify opportunities, and drive continuous improvement.
- Champion self-service capabilities and automation to reduce friction and increase speed-to-value across the enterprise.
People Development & Team Performance- Build and lead a diverse, inclusive, and high-performing team. Foster a culture of recognition, growth, and accountability.
- Invest in talent development-coaching team members, creating career pathways, and promoting learning agility.
- Implement performance management practices that reward excellence, encourage innovation, and support professional growth.
Enterprise Collaboration & Influence- Serve as a strategic partner across business units, influencing collaboration strategies and aligning technology investments with enterprise priorities.
- Engage stakeholders to understand business needs, translate them into technical solutions, and ensure adoption and satisfaction.
- Lead cross-functional initiatives and represent the team in enterprise governance forums.
Technology Strategy & Supplier Engagement- Evaluate emerging technologies and industry trends to inform strategic direction and architecture decisions.
- Lead supplier engagement activities including RFI/RFP processes, contract negotiations, and performance management.
- Ensure vendor relationships support long-term value creation and operational resilience.
What You Should Bring: - Proven experience leading high-impact IT initiatives in a complex, enterprise environment.
- Strong understanding of ITIL frameworks, service management, and operational excellence principles.
- Demonstrated success in portfolio management, product ownership, and delivering user-centric solutions.
- Experience managing budgets, forecasting, and financial planning.
- Skilled in stakeholder engagement, business relationship management, and cross-functional collaboration.
- Excellent communication, analytical, and problem-solving skills.
- Continuous improvement mindset - someone who proactively evolves services and drives adoption
- Experience operating in or leading a high-performing organization with structured talent and performance management practices
- Demonstrated commitment to inclusion, talent development, and team empowerment.
Basic Qualifications- Bachelor's degree in Computer Science, Information Technology, or related field
AND 4+ years of experience in people leadership/managing teams within a complex, enterprise IT environment
About the OrganizationTech@Lilly builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Tech@Lilly is that we create new possibilities through tech to advance our purpose - creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business.
The Tech@Lilly Digital Core team is at the forefront of digitalization to enable and advance the entire company, with increased productivity and best-in-class customer experiences. This team provides a robust and sustainable infrastructure of hardware, software and services that are critical to enable our global workforce and business to operate and transform. As leaders in technology and understanding business requirements and challenges, this team defines and leads the overall company technology strategy.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$132,000 - $193,600
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly
Never miss an opportunity! Create an alert based on the job you applied for.