ServiceNow Tester :: Onsite :: W2 Position

Job Title: ServiceNow Tester

Location: Plano, TX /McLean, VA (Onsite)

Local candidate and In-person Interview is required.

Description:

Must Have Qualifications:

·       Hands on testing with Service Now.

·       Automation and Service Now

·       Certificates are required. Preferred: Java Script, Python, or Selenium.

·       Development experience would also be nice to have.

 

Job Description:

Senior QA Engineer will be part of the Enterprise Risk Management Technologies Team and will be responsible for the manual and automated testing of configurations and integrations of "out-of-the-box" ServiceNow solutions. This role requires solid understanding of ServiceNow platform behaviors, modules, ACLs, flows, and integration testing.




Responsibilities:

·       Develop, document and maintain the test data, data validation, end to end testing flows.

·       Design, develop, and maintain automated test scripts using ServiceNow ATF

·       Create test cases based on functional and technical requirements

·       Collaborate with developers, business analysts, and QA teams to validate functionality

·       Analyze test results and report defects in a timely manner

·       Participate in daily stand-ups, sprint planning, and other Agile ceremonies

·       Ensure high quality and performance of the ServiceNow platform across ITSM, HRSD, CSM, or other modules

·       Develop reusable test templates for future automation initiatives

·       Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance, Risk & Compliance) modules.

·       Validate controls, risks, issues, assessments, workflows, and regulatory frameworks.

·       Test config changes that include tables, ACLs, business rules, flows, UI policies, update sets.

·       Conduct regression testing using ATF across ServiceNow upgrades/releases

·       Perform cross-browser testing and E2E user journey validation with external apps.

·       Test REST/SOAP integrations and external data flows.




Required Qualifications:

·       5–8+ years of QA.

·       3+ years of hands-on ServiceNow ATF testing (with focus on IRM/GRC).

·       Strong automation experience (Selenium)

·       Deep understanding of IRM/GRC processes, controls, risk scoring, assessments, SOX/compliance flows.

·       Hands-on with tables, ACLs, flows, update sets, APIs, business rules.

·       3+ years validating platform UI, Service Portal, Workspace UX.

·       Strong analytical, debugging, and communication skills.

·       2+ years’ experience with Agile/Scrum methodologies

·       Knowledge of test planning, test case creation, and defect management

·       Proficient in identifying automation opportunities within the ServiceNow ecosystem.

 

Preferred Qualifications:

·       ServiceNow certifications (CSA, CIS-Risk, CIS-GRC, ATF)

·       CI/CD experience (GitHub/Jenkins/Azure DevOps)

·       Experience with domain-separated instances

·       Prior experience in large-scale ServiceNow implementation projects

·       Scripting experience with Python, JavaScript, etc.