Senior UX Designer/Researcher (Accessibility Specialist)

Senior UX Designer/Researcher 
Remote 

Core Responsibilities

• User Experience Research: Design, plan, and execute formal UX research to evaluate complex workflows, ensuring applications are intuitive and efficient for educators and public sector employees.

• Usability Testing: Moderate hands-on user testing sessions and run usability labs to actively identify and resolve workflow friction.

• Heuristic Evaluation: Audit early layouts and interfaces against usability best practices and design standards.

• User Journey & Persona Mapping: Translate complex data reporting and environmental workflows into clear, intuitive user journeys and behavioral personas.

• Information Architecture: Structure massive, data-heavy reporting categories logically using techniques like card sorting.

• Accessibility Alignment: Integrate digital accessibility from the ground up, aligning design systems and user research with WCAG standards to ensure digital services are universally accessible to the public.

• Collaborative Design: Partner with the lead Architect to scale technical UX and research practices across multi-agency initiatives, chatbot interfaces, and enterprise projects.

• Clear Communication: Collaborate effectively with cross-functional agency teams, product owners, and technical stakeholders to clearly articulate design findings and research data.

Screening Priorities & Primary Focus

• UX Research: Heat maps (Crazy Egg, Hotjar), card sorting, usability testing, user behavior analysis, and data-driven recommendations.

• Design & Methodology: User-centered design, user flow creation, wireframes, interactive prototypes, accessibility-first design (WCAG), and design documentation/annotations.

• Tools: Advanced Figma proficiency.

• Education & Certifications: Formal UX/HCI education (graduates of dedicated Human-Computer Interaction programs highly desired), Nielsen Norman Group training, or Google UX Certification preferred.

• Technical Scope: This is a pure UX research and design role. No coding is expected (No .NET, SQL, or front-end development required).