IT Customer Support - Entry | Project

Salary : $67,460.00 - $90,757.00 Annually
Location : King County - Seattle - Belltown, WA
Job Type: Project (limited duration)
Job Number: 26DOT-HQ-0P436
Department: Dept. of Transportation
Division: Headquarters
Opening Date: 10/19/2026
Closing Date: 10/26/2026 11:59 PM Pacific

Description
About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!
The Opportunity

Washington State Department of Transportation's (WSDOT) Technology Services Division (TSD) is seeking an IT professional to help employees and project staff at Washington State Ferries (WSF). This entry level position configures, deploys, maintains, and troubleshoots computers, mobile devices, printers, and business applications for employees, consultants, contractors, and project staff. The position supports the Electrification Program and related capital projects while participating in daily customer support and technology deployments across the WSF system. You will use established procedures, work with experienced technical staff, and escalate issues when additional expertise or authorization is needed.
What to Expect

WSF provides transportation and transit services throughout the Puget Sound region, the San Juan Islands, and between Washington and British Columbia. As part of the broader TSD enterprise, the TSD Ferries team supports the information technology systems, hardware, and software used by more than 2,000 WSF employees and manages IT assets and infrastructure including computers and other employee devices, servers and storage, data and voice networks, telecommunications, point of sale systems, physical security technologies, cloud services, cybersecurity, service management, application development, and technical support.
Among the varied responsibilities held within this role, the IT Customer Support - Entry will:

• Provide technical support for employees, consultants, contractors, engineers, and project personnel supporting ferry operations, the Electrification Program, and related capital projects.
• Assist with creating, modifying, and deactivating user accounts, security groups, distribution lists, licenses, and access permissions in accordance with established procedures and security requirements.
• Configure, image, deploy, maintain, and support laptops, desktop computers, mobile devices, printers, peripherals, and approved software.
• Respond to assigned incidents and service requests, troubleshoot issues using established procedures, and escalate issues that require additional technical expertise or authorization.
• Communicate with customers about their requests, explain solutions clearly, and provide updates on work in progress.
• Maintain accurate service records, technical documentation, device inventories, software deployment records, and user access information.
• Provide onsite support at terminals, vessels, maintenance facilities, project sites, and administrative offices to support reliable technology access and operational continuity.
• Coordinate with coworkers and project stakeholders on dispatched requests, equipment deployments, and shared operational support activities.

Qualifications

To be considered for this opportunity, candidates must demonstrate the following competencies. Relevant examples may come from employment, education, training, volunteer work, or practical projects.

• Technical Troubleshooting: Ability to identify and resolve routine issues involving workstation hardware, operating systems, mobile devices, peripherals, and business applications using a systematic approach and established procedures, and recognize when to escalate an issue.
• Technology Deployment and Asset Management: Ability to configure, deploy, maintain, and support computers and other employee devices and related resources, including imaging, software installation, asset tracking, inventory records, and equipment lifecycle activities.
• Customer Service: Ability to provide responsive, professional technical support, manage customer expectations, and maintain positive working relationships.
• Communication: Ability to explain technical information clearly through verbal, written, and electronic communication to people with varying levels of technical knowledge.
• Organization and Time Management: Ability to organize assigned work, prioritize competing requests, and adjust to changing operational, project, and customer needs.
• Documentation and Attention to Detail: Ability to maintain accurate service records, asset information, technical documentation, and other work products using established procedures.
• Collaboration and Teamwork: Ability to work effectively with coworkers, customers, contractors, consultants, vendors, and project stakeholders, and seek assistance when needed.
• Growth Mindset: Willingness to learn new technologies and procedures, seek feedback, and apply what is learned.
• Service Orientation: Ability to understand customer needs, take appropriate action, and follow through on commitments.

The following qualifications are also required:

• A valid driver's license and the ability to operate state owned vehicles.
• Ability to obtain a Transportation Worker Identification Credential (TWIC) card within the first six (6) months of employment.

It is preferred that qualified candidates also demonstrate/have:

• Technical Knowledge: Foundational knowledge of information technology, systems administration, engineering technology, operational technology, infrastructure support, or a related technical discipline.
• Transportation & Operational Environments: Experience working in transportation, maritime, or operational environments where system availability impacts service delivery.
• Industry Certifications: Industry certifications such as CompTIA A+, Network+, Security+, or equivalent.
• Microsoft Technologies and Identity Administration: Knowledge of Windows, Microsoft 365, endpoint management, and user account administration concepts such as Active Directory or Entra ID.

Important Notes

• This recruitment may also be used to fill additional positions per business needs.
• This is a project position, expected to last until June 30, 2028.
• The salary listed includes the legislative approved 5% salary premium for positions in King County.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicableInformation on other compensation types for non-represented positions can be found in of the Washington Administrative Code.
• This position is not eligible for remote work.

Why WSDOT

• Work-Life Balance: We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle.
• Paid Leave: In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
• Tuition Assistance: Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future: WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to for more information.

How to Apply

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible.

In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
• Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the "References" section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit ;br>
Contact Us

For inquiries about this posting, you may contact the assigned Recruiter at . Please be sure to reference 26DOT-HQ-0P436 in the subject line.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01

This is a full-time project position expected to last until June 30, 2028. Are you willing to accept a project position?

• Yes
• No

02

Do you have a valid driver's license and the ability to operate state owned vehicles?

• Yes
• No

03

Do you have a valid TWIC card or the ability to obtain one within the first six months of employment?

• Yes
• No

04

Select the responses that best describe your background and use the text boxes to briefly describe the experience supporting your selections. Relevant experience may come from employment, education, training, volunteer work, or practical projects. Your written responses will be used for scoring and should be consistent with your application, resume, and cover letter. Technical Support: Which best describes your experience troubleshooting routine issues with computers, operating systems, mobile devices, printers, or business applications?

• I have experience performing these tasks independently.
• I have experience performing these tasks with guidance.
• My experience comes from education, training, or practical projects.
• I have no relevant experience.

05

Please describe your experience troubleshooting, including the devices or software you supported and the tasks you performed. Include relevant education, training, or practical projects. If you do not have this experience, please enter N/A.
06

Device Setup and Asset Records: Which best describes your experience setting up or maintaining computers and other devices, installing software, or updating equipment inventory records?

• I have experience performing these tasks independently.
• I have experience performing these tasks with guidance.
• My experience comes from education, training, or practical projects.
• I have no relevant experience.

07

Please describe your experience setting up or maintaining devices, installing software, or tracking equipment. Identify the tasks you performed and any tools used. If you do not have this experience, please enter N/A.
08

Customer Support: Which best describes your experience assisting customers, communicating about requests, organizing assigned work, and maintaining service records? Customer service experience outside IT may be included.

• I have experience handling customer requests and related records independently.
• I have experience assisting customers and updating records with guidance.
• My experience comes from education, training, volunteer work, or practical projects.
• I have no relevant experience.

09

Please describe your experience: Providing customer support, including your responsibilities for communication, organizing work, and maintaining records. Experience outside IT may be included. If you do not have this experience, please enter N/A.
10

Additional Knowledge and Experience: Which of the following apply to you? Select all that apply.

• Foundational knowledge of IT, systems administration, engineering technology, operational technology, infrastructure support, or a related technical discipline.
• Experience in transportation, maritime, or other operational environments where system availability affects service delivery.
• A current IT industry certification such as CompTIA A+, Network+, Security+, or an equivalent.
• Knowledge of Windows, Microsoft 365, endpoint management, or user account administration such as Active Directory or Entra ID.
• None of the above.

11

Please describe your knowledge and experience: For each area selected above, describe the work you performed or the knowledge you gained through education or training. Include relevant technologies and any certifications you hold. If you selected "None of the above," enter N/A.
12

How did you learn of this employment opportunity?

• Indeed
• LinkedIn
• Direct Email Notification
• WSDOT social media (Twitter, Facebook, YouTube, etc)
• Career Fair
• Monster
• WorkSource
• Handshake
• AASHTO
• NACTO
• COMTO
• APWA
• "NOW HIRING" banner/sign
• Radio advertisement
• WSDOT Employment Site
• Careers.wa.gov
• governmentjobs.com
• Other (specify below)

13

If you selected 'Other' on the previous question, please specify how you learned of this employment opportunity in the space provided:
Required Question