Customer Success Manager (MSP)

Hybrid in Jersey City, NJ, US • Posted 18 hours ago • Updated 16 hours ago
Full Time
Hybrid
$85,000 - $100,000/yr
Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Job Details

Skills

  • MSP
  • Account Management
  • IT Service Management
  • Onboarding
  • Sales
  • Presentations

Summary

 

Title: Customer Success Manager (MSP)
Location: New Jersey, Hybrid
Employment Type:
Full-Time

Mandatory Skills

Managed Service Provider (MSP)

Key Responsibilities

  • Client Relationship Management
  • Serve as the primary point of contact for assigned clients
  • Build and maintain long-term customer relationships
  • Conduct regular client check-ins and Quarterly Business Reviews (QBRs)
  • Ensure clients understand and receive maximum value from Jaydien services

Account Growth & Expansion

  • Identify technology gaps, risks, and improvement opportunities
  • Recommend new or upgraded solutions aligned with client needs
  • Collaborate with sales to develop quotes and scopes of work
  • Present proposals and follow up until closure
  • Support expansion of services within existing accounts

New Lead & Onboarding Support

  • Engage with inbound leads to identify immediate needs and pain points
  • Communicate Jaydien s value, approach, and services
  • Assist with discovery and handoff to sales for solution design
  • Present proposals and support follow-up through deal closure
  • Help establish strong relationships with newly onboarded clients
  • Reinforce expectations during onboarding projects
  • Ensure smooth transitions from sales/onboarding to ongoing support

Client Advocacy & Issue Resolution

  • Act as liaison between clients and Jaydien teams for:
  • Service concerns
  • Billing questions
  • Technical escalations
  • Coordinate resolution and ensure timely communication
  • Advocate for the client internally while balancing company objectives

Qualifications

  • 3+ years experience in Customer Success, Account Management, or MSP client services
  • Strong understanding of managed IT services and business technology
  • Excellent communication and presentation skills
  • Ability to translate technical concepts into business value
  • Organized, proactive, and comfortable working remotely

Benefits

  • Base Salary: $85,000 $100,000
  • Annual performance-based bonus
  • Medical/Dental/Vision Insurance
  • Retirement Plan
  • Paid Time Off (PTO)

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10228827
  • Position Id: 8940509
  • Posted 18 hours ago
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