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Help Desk Specialist

Patterson, OH, US • Posted 1 day ago • Updated 7 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Help Desk
Adobe AIR
Information Management
Information Systems
Research
Technical Support
Laptop
Tablet
Microsoft Windows
Operating Systems
Conflict Resolution
Problem Solving
BMC Remedy
ServiceNow
Linux
OS X
Security Clearance
Security+
PPO
Insurance
Professional Development
ATL

Summary

AFRL plans and executes USAF programs in the areas of basic research, exploratory development, and advanced development. Delaware Nation Industries is currently providing organizational support to the AFRL at Wright Patterson Air Force Base, OH. This support includes tasks to ensure an effective Information Management concept and structure that fosters timely deployment and optimal operation of Information Systems to support the research of the AFRL mission.

Responsibilities:

Provides end-user support of Windows desktops, laptops, and tablets.
Supports standard user applications.
Installs and configures Windows OS images, applications, and system tools.
Troubleshoots general IT system issues.
Deploys IT components to user locations.
General Windows desktop operating system support and troubleshooting.
Strong problem-solving skills.
Support ticketing/queue system use (Remedy, ServiceNow, etc.)
Linux and/or MacOS experience a plus.

Requirements

2+ years of relevant experience.
Active Secret clearance (or higher).
Active Security+ (or 8570 equivalent).

Benefits

Benefits Include:

Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
Matching 401K
Short- and Long-Term Disability
Pet Insurance
Professional Development/Education Reimbursement
Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91088518
Position Id: 42d3e52996bc1578f006b4f028201b30
Posted 1 day ago

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