It Support Specialist

Position Overview

We are seeking a part-time, onsite Tier 1 IT Support Specialist to serve as the primary point of contact for local IT support in a growing, fast-paced fintech environment. Based in Boulder, CO, this individual will play a critical role in maintaining seamless IT operations as support responsibilities transition from a closing office location.
You will support approximately 30 onsite employees while also contributing to the broader U.S. workforce of around 200 users. This role is ideal for someone who thrives in a hands-on, customer-facing environment and is comfortable operating autonomously as the sole onsite IT presence.

Key Responsibilities

• Act as the first line of IT support for tickets, walk-ups, and remote user requests
• Troubleshoot hardware, software, and user access issues across multiple platforms
• Provide primary support for MacOS environments, with additional support for Windows and Chromebooks
• Manage user accounts and permissions using Entra ID and Google Workspace
• Support onboarding and offboarding processes, including device provisioning and access setup
• Troubleshoot printers, Wi-Fi connectivity, VPN access, and basic network issues
• Manage and maintain endpoints using Microsoft Intune or equivalent MDM tools
• Document support activities and resolutions within the ticketing system (e.g., Jira Service Management)
• Escalate complex technical issues to appropriate teams when necessary

Required Qualifications (Must Have Skills)

• Experience providing Tier 1 Help Desk or Desktop Support
• Strong troubleshooting skills across hardware, endpoints, and operating systems
• Hands-on experience supporting MacOS environments (primary focus)
• Working knowledge of Windows OS support
• Familiarity with basic networking concepts (Wi-Fi, VPN, DNS)
• Experience with printer and peripheral support
• User account provisioning and access management experience
• Endpoint/device management experience (Microsoft Intune or similar tools)
• Excellent communication and strong customer service mindset

Preferred Qualifications

• Experience with Microsoft Entra ID (Azure AD) and Google Workspace administration
• Experience with Jira Service Management or similar ticketing platforms
• Knowledge base documentation experience
• Familiarity with collaboration tools such as Slack
• CompTIA A+ or Network+ certifications (or equivalent experience)

Project Impact & Key Initiatives

• Office Transition Support: Play a key role in stabilizing IT operations during the transition from a closing office, ensuring uninterrupted support
• End-User Productivity: Provide hands-on, responsive IT support to minimize downtime and improve employee experience
• Onsite IT Ownership: Establish a strong onsite IT presence in Boulder, acting as the go-to resource for all technical needs
• Modern Tool Adoption: Support and optimize enterprise tools such as Intune, Entra ID, and Google Workspace
• Scalable Support Model: Contribute to a broader IT support strategy that effectively serves both onsite and remote employees

Work Environment

• Fully onsite role based in Boulder, CO
• Supports approximately 30 onsite users and a broader U.S. workforce
• Flexible part-time schedule (20 hours per week) within standard business hours
• Startup-style environment requiring adaptability and self-sufficiency
• May involve light physical tasks, including equipment setup and movement

Job Type & Location
This is a Contract position based out of Boulder, CO.
Pay and Benefits
The pay range for this position is $20.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Boulder,CO.
Application Deadline
This position is anticipated to close on Jul 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.