Job Title: Technical Lead (COTS - L3 Support)
Location: Foster City , CA (Onsite)
Duration: Full Time Employment
Description:
We are looking for a proactive and technically skilled COTS Support Engineer with 6+ years of experience supporting commercial off-the-shelf (COTS) applications in the Life Sciences domain.
The ideal candidate will have a strong foundation in application support and a keen interest in expanding their expertise across new COTS platforms used in pharmaceutical, biotech, or clinical research environments.
Good experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.
Primary Skills:
6+ years of experience in COTS application support, preferably in life sciences or healthcare.
4+ years of experience Submission Publishing System (Lorenz), GFAP and Peripheral Systems/Software
4+ yrs of experience of ITIL processes and incident/change/problem management.
4+ yrs of experience on basic SQL, scripting, or data interfaces is a plus.
3+ yrs of experience in GxP-compliant systems and validation documentation.
3+ yrs of experience with COTS various platforms like Lorenz or Data Governance Suite of product and related platform
Key Technical Skills:
Provide technical support and maintenance for COTS applications used in life sciences operations (e.g., clinical trial management, lab systems, regulatory compliance tools).
Strong experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.
Troubleshoot and resolve application issues, ensuring minimal disruption to business processes.
Collaborate with vendors and intern+C6al stakeholders to manage upgrades, patches, and configuration changes.
Document support procedures, known issues, and resolutions in a structured knowledge base.
Participate in validation and compliance activities (e.g., GxP, 21 CFR Part 11) as required.
Engage in cross-training and upskilling on new COTS platforms relevant to the life sciences domain.
Support integration efforts between COTS systems and enterprise platforms (e.g., ERP, data warehouses).
Experience with C6COTS various platforms like Lorenz or Data Governance Suite of product and related platform
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