PC/Technical Support Technician

Charleston, WV, US • Posted 2 days ago • Updated 10 hours ago

Full Time

On-site

SAIC

Fitment

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Job Details

Skills

Information Systems
Video
Communication
Tier 2
Asset Management
Recovery
Telecommunications
Preventive Maintenance
Database
SLA
Workflow
Issue Tracking
Tier 3
Management
Computer Hardware
Technical Support
Network
Security Policy
Quality Assurance
Repair
Laptop
Thin Client
Mobile Devices
Printers
Training
Microsoft Windows
Active Directory
Microsoft Office
Security+
Customer Engagement
DoD
Security Clearance
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: T2600572

Location: Charleston, WV, US

Date Posted: 2026-03-05

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Interim_Secret

Clearance Level Must Be Able to Obtain: Secret

Potential for Remote Work: ORA_ON_SITE

Description
?
SAIC has an immediate opening for a PC/Technical Support Technician. SAIC requires PC Technician to provide support for the United States Army Reserve Command (USARC) and USAR enterprise users. The PC Technician position provides support for day-to-day operations for USARC while located at Charleston, WV. The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status, to include personal computers, thin/zero clients, laptops, desktops, mobile devices, print devices and peripherals. The goal is to ensure data, voice, video, and communication requirements are correctly provisioned and operational to support assured communication between USARC and USARC enterprise users across multiple domains.

Job Description:

Provide front-line and tier 2 support to end users to include interacting with network services, physical devices, software systems, and asset management to restore service and/or identify core problems. Resolves technical problems and answers queries by telephone or service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software and or hardware. Troubleshoot software and hardware failures and apply domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
Diagnoses, identifies, isolates, and analyzes software and hardware incidents and problems utilizing historical database records and returns equipment to operational status within agreed upon Service Level Agreement parameters. Interact daily with supervisor, colleagues, and customers to manage workflow in timely and professional manner.
Operational requirements dictate being onsite Monday through Friday during normal business hours and occasional support during a weekend to support readiness requirements. May route calls and/or support ticket to colleagues, command IT support specialists, Tier 3 support, partner venders, application administrators, or other system support specialists. Alerts management to recurring problems and patterns of problems.
Responsible for documenting, upgrading, and replacing hardware and software systems. Support and maintain user network account information including administration rights, security and system groups.
Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing. Install, troubleshoot, repair, operate, and maintain computers, workstations, laptops, thin clients, mobile devices, printers, scanners, and any other equipment within the scope of this task.

Qualifications
?
Required Education and Experience:

Associate's degree & 3+ years of experience OR High School Diploma and 5+ years of experience. Additional training, technical certification and/or experience may be substituted in lieu of a degree.
Extensive experience with troubleshooting Microsoft OS (Windows 11), Active Directory, Microsoft Office suite via touch labor and remotely.
Ability to work in a dynamic environment and non-standard hours when needed, mission focused.

Required Certifications:

DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security+ certification and maintaining certification through the CompTIA Security+ CE program.

Required Clearances:

Active DoD Secret Clearance is required to be considered for this opportunity.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: T2600572
Posted 2 days ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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