Project Manager -- VOIP

Los Angeles, CA, US • Posted 1 day ago • Updated 1 day ago

Contract W2

On-site

$70 - $75/hr

Fitment

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Job Details

Skills

PROJECT MANAGER
PMP
MANAGER
VOIP
SOFTPHONE
UNIFIED COMMUNICATIONS
VOICE OVER IP

Summary

Position: Project Manager

Project: Softphone / Unified Communications Migration

Duration: 12 Months

Location: Los Angeles, CA (Hybrid – 3 Days Per week onsite)

Position Overview
We are seeking a Contract Project Manager to lead the transition from traditional desk phone and landline services to a softphone-based unified communications solution.
The project involves migrating users to computer-based calling using Microsoft Teams, decommissioning legacy landline services, and enabling operational cost savings through modernization of voice communications.
The Project Manager will work closely with network and infrastructure teams, contractors, and business stakeholders to ensure successful implementation, user readiness, and adoption across the organization.

Key Responsibilities
Project Planning & Execution

Lead planning and execution of softphone deployment and legacy phone system decommissioning
Develop project schedules, milestones, and implementation plans
Coordinate activities between network, infrastructure, and end-user support teams
Track risks, dependencies, and mitigation strategies

Infrastructure & Technical Coordination

Partner with network teams to ensure readiness for voice over IP (VoIP) and Teams calling functionality
Coordinate system configuration, testing, and rollout activities
Support validation of call quality, network performance, and system reliability

Vendor & Contractor Management

Work with implementation contractors to ensure delivery timelines and technical requirements are met
Monitor vendor performance and manage issue resolution
Coordinate installation, configuration, and transition activities

End User Enablement & Training

Ensure end users receive required functionality and access during migration
Coordinate training sessions and develop user adoption plans
Support communication strategies related to system changes and new workflows
Work with support teams to address post-implementation issues

Decommissioning & Cost Optimization

Oversee phased retirement of legacy landline services provided by Telecommunication
Ensure successful transition with minimal disruption to business operations
Track and report cost savings and project benefits

Required Qualifications

7+ years of Project Management experience delivering infrastructure or unified communications projects
Experience implementing softphone, VoIP, or unified communications platforms
Strong coordination experience with network and infrastructure teams
Experience managing vendor or contractor-led implementations
Demonstrated experience managing end-user migrations and adoption initiatives
Strong stakeholder communication and executive reporting skills

Preferred Qualifications

Experience with Microsoft Teams Calling or similar enterprise voice platforms
Experience decommissioning legacy telephony systems
Experience working in large, distributed or operationally sensitive environments
PMP or equivalent certification

Ideal Candidate Profile

Strong execution and coordination skills across technical and business teams
Comfortable managing change in end-user facing technology deployments
Experienced in infrastructure transitions with minimal operational disruption
Focused on delivery, adoption, and measurable outcomes

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10299352
Position Id: 26-00728
Posted 1 day ago

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