Project Manager -- VOIP

Los Angeles, CA, US • Posted 1 day ago • Updated 1 day ago
Contract W2
On-site
$70 - $75/hr
Fitment

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Job Details

Skills

  • PROJECT MANAGER
  • PMP
  • MANAGER
  • VOIP
  • SOFTPHONE
  • UNIFIED COMMUNICATIONS
  • VOICE OVER IP

Summary

Position: Project Manager

Project: Softphone / Unified Communications Migration

Duration: 12 Months

Location: Los Angeles, CA (Hybrid – 3 Days Per week onsite)

Position Overview
We are seeking a Contract Project Manager to lead the transition from traditional desk phone and landline services to a softphone-based unified communications solution.
The project involves migrating users to computer-based calling using Microsoft Teams, decommissioning legacy landline services, and enabling operational cost savings through modernization of voice communications.
The Project Manager will work closely with network and infrastructure teams, contractors, and business stakeholders to ensure successful implementation, user readiness, and adoption across the organization.

Key Responsibilities
Project Planning & Execution
  • Lead planning and execution of softphone deployment and legacy phone system decommissioning
  • Develop project schedules, milestones, and implementation plans
  • Coordinate activities between network, infrastructure, and end-user support teams
  • Track risks, dependencies, and mitigation strategies
Infrastructure & Technical Coordination
  • Partner with network teams to ensure readiness for voice over IP (VoIP) and Teams calling functionality
  • Coordinate system configuration, testing, and rollout activities
  • Support validation of call quality, network performance, and system reliability
Vendor & Contractor Management
  • Work with implementation contractors to ensure delivery timelines and technical requirements are met
  • Monitor vendor performance and manage issue resolution
  • Coordinate installation, configuration, and transition activities
End User Enablement & Training
  • Ensure end users receive required functionality and access during migration
  • Coordinate training sessions and develop user adoption plans
  • Support communication strategies related to system changes and new workflows
  • Work with support teams to address post-implementation issues
Decommissioning & Cost Optimization
  • Oversee phased retirement of legacy landline services provided by Telecommunication
  • Ensure successful transition with minimal disruption to business operations
  • Track and report cost savings and project benefits

Required Qualifications
  • 7+ years of Project Management experience delivering infrastructure or unified communications projects
  • Experience implementing softphone, VoIP, or unified communications platforms
  • Strong coordination experience with network and infrastructure teams
  • Experience managing vendor or contractor-led implementations
  • Demonstrated experience managing end-user migrations and adoption initiatives
  • Strong stakeholder communication and executive reporting skills

Preferred Qualifications
  • Experience with Microsoft Teams Calling or similar enterprise voice platforms
  • Experience decommissioning legacy telephony systems
  • Experience working in large, distributed or operationally sensitive environments
  • PMP or equivalent certification

Ideal Candidate Profile
  • Strong execution and coordination skills across technical and business teams
  • Comfortable managing change in end-user facing technology deployments
  • Experienced in infrastructure transitions with minimal operational disruption
  • Focused on delivery, adoption, and measurable outcomes
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10299352
  • Position Id: 26-00728
  • Posted 1 day ago
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