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Llooking for Amazon Connect Lead in Dallas, Texas (Hybrid)

Hybrid in Dallas, TX, US • Posted 1 hour ago • Updated 1 hour ago

Contract W2

Contract Corp To Corp

12 Months

No Travel Required

Able to Sponsor

Hybrid

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Amazon Connect
AWS (Lambda
DynamoDB
S3)
Amazon Lex Bedrock
API Gateway
IAM

Summary

Job Title: Amazon Connect Lead

Location: Dallas, Texas (Hybrid)

Hire Type: Contract

Duration: Long Term

Skills

Mandatory Skills : Amazon Connect

Job Summary:

Handle service delivery and ensure performance across all Amazon Connect Implementation and support areas
Oversee overall implementation development support operations enhancements and system updates
Act as primary escalation point for incidents
Identify process gaps and implement improvements
Lead and mentor Junior engineers
Maintain relationships with internal and external stakeholders

Skills Required

Deep handson experience with Amazon Connect
Strong knowledge of AWS Lambda DynamoDB S3 Amazon Lex Bedrock API Gateway IAM
Indepth understanding of contact flows queues routing profile quick connect telephony config and call routing
Strong troubleshooting skills in WebRTC and voice issues
Strong leadership and communication skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10416061
Position Id: 8973302
Posted 1 hour ago

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