Field Service Engineer
Full Time
50% Travel Required
On-site
$20/hr
Teceze Ltd
Fitment
Dice Job Match Score™
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Job Details
Skills
- Laptop
- Technical Support
- TCP/IP
- ServiceNow
- WAN
- Hardware Support
- DNS
- DHCP
- Computer Hardware
- Active Directory
- JIRA
- Wireless Communication
- Field Service
- Field Support
- Desktop Troubleshooting
Summary
Job Title: Field Support Engineer – Level 2 (L2)
Location: Boise, Idaho, USA / Onsite
Duration; Fulltime
Job Description
We are seeking a Field Support Engineer – Level 2 to provide onsite technical support, troubleshoot hardware and network issues, and maintain reliable IT operations. The candidate will handle escalated incidents, perform equipment installations, and collaborate with IT infrastructure teams to ensure smooth business operations.
Key Responsibilities
- Provide L2 support for desktops, laptops, printers, and network connectivity.
- Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, and VPN issues.
- Install, configure, and maintain IT hardware, operating systems, and peripherals.
- Diagnose hardware failures and coordinate repairs or replacements.
- Manage service tickets, incident escalation, and SLA compliance.
- Support software installations, patches, updates, and system maintenance.
- Document troubleshooting steps and maintain IT asset inventory.
Required Skills
- 2–5 years of experience in field support or IT technical support.
- Strong knowledge of Windows OS, desktop troubleshooting, and hardware support.
- Understanding of TCP/IP, LAN/WAN, DNS, DHCP, Wi-Fi, and VPN.
- Experience with ticketing tools such as ServiceNow or Jira.
- Knowledge of Active Directory, Microsoft 365, and endpoint support.
- Strong troubleshooting, communication, and customer service skills.
- Ability to work onsite in Boise, Idaho, on a 9x5 schedule.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91124934
- Position Id: 9112997
- Posted 1 hour ago
Company Info
About Teceze Ltd
TECEZE is an IT Service Provider across all public and private sectors. We offer a full spectrum of Information Technology services. We help you harness the power of emerging technologies while getting the most out of your legacy IT.
Our clients benefit from a true 24/7 support service operation, the expanded technical resources of our team, and the faster service delivery at low cost.
Through an elite team of courteous and responsive professionals, our mission is to deliver an unrivalled service experience.
We are committed to building long-term relationships with our clients. We are partners for a better future.
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