UX Content Writer

Title : UX Content Writer
Location : Remote
Duration : 12+ month Contract

Call Outs:

3-6 years' experience This is self-service transactions (web, mobile, email, SMS)
- Organization is key
- Consistant and concise content is important
- Someone who can take what currently exists and map it between different companies
- Work is data and UX research driven - candidates working alongside data or using data tools would give candidates advantage
- FIGMA is a nice to have, but not required
- Someone who excel or air table experience good to have
- Someone with experience in a regulated industry is good to have
Not looking for someone who is going to write CMS pages

Job Summary
The Intermediate UX Content Writer delivers clear, consistent content for customer-facing digital products across Client operating companies. This role focuses on how information is structured,
sequenced, and experienced through the end-to-end customer journey. This role ensures communications are clear, accurate, consistent, and aligned with brand, regulatory, and customer
experience standards. The ideal candidate combines strong writing and editing skills with content governance, cross-functional collaboration, and customer empathy.
This position plays a key role in improving how customers understand and interact with essential services by delivering high-quality, easy-to-understand content across digital and traditional channels.

About You
You think content first: you clarify intent, sequence messaging to reduce cognitive load, and write clear, concise, accessible content across customer and agent channels. You re a strong collaborator
and excel when working with designers and stakeholders to create solutions for complex customer experiences. You demonstrate curiosity and a solution-focused mindset, balancing continuous
iteration with consistent execution in an Agile environment.

About Us
We are a 100+ year old energy company at the forefront of a digital transformation, striving to deliver best-in-class customer experiences. As we evolve, we are committed to leveraging cutting-edge
technologies to enhance our customer interactions and streamline our services.
We strive to build seamless experiences for our millions of customers and thousands of employees.
We value safety, trust, and work-life balance. We fail fast and believe that getting it wrong is often the first step towards getting it right.

We are looking for like-minded individuals to contribute to our internal Customer Experience Strategy & Design team.

Job Responsibilities
Write, edit, and proofread customer-facing content across web, email, SMS, digital assistant, and agent support materials Intermediate UX Content Writer
Translate complex information into clear, customer-friendly language
Ensure consistency in voice, tone, terminology, and messaging across channels
Understand and apply accessibility best practices to ensure inclusive experiences
Maintain and update content standards, style guidelines, and templates
Manage content workflows, reviews, approvals, and publishing processes
Conduct regular content audits to ensure accuracy and relevance
Advocate for the customer across all communication channels
Partner with Customer Experience, Customer Service, Communications, Development, and Legal teams
Improve content clarity and usability across the customer journey
Use feedback, analytics, and customer insights to refine content and improve experiences

Basic Qualifications
Bachelor's degree in communications, English, Journalism, Marketing, or related field
3 6+ years of professional writing, editing, or content strategy experience
Experience managing content across multiple customer communication channels
Strong editing and proofreading skills with exceptional attention to detail
Ability to simplify complex or technical information
Understanding of accessibility and inclusive content practices
Experience working in Agile environments, including participation in sprint planning, backlog refinement, and delivery ceremonies.
Experience working on a corporate design team or in utility, energy, or regulated industries is a plus.