Job Description Purpose of the role To agree, implement, monitor and govern the terms and conditions of contractual agreements with internal stakeholders and Barclays suppliers to improve the customer experience.
Accountabilities - Identification of industry trends and developments to implement best practice in supplier service management Services and use reporting data & insights to identify service areas that demonstrate potential customer harm.
- Collaboration with teams across the bank to align and integrate supplier service management processes.
- Development and implementation of supplier service management procedures and controls to mitigate risks, maintain efficient operations and enhance customer experience.
- Development of reports and presentations on supplier service management performance and communicate findings to internal senior stakeholders and service recipients through relevant governance forums.
- Identification of areas for improvement and providing recommendations for change in supplier service management processes and provide feedback and coaching for colleagues on these highlighted areas.
- Participation in projects and initiatives to improve supplier service management efficiency and effectiveness and implement changes to service governance as a result of key changes .
- Management of relationships with third-party suppliers, service providers and vendors that provide services to the bank and service recipients, as well as service management stakeholders across the bank .
- Monitoring and negotiating of contractual agreements, such as service level agreements, and governing the adherence of terms and conditions for both internal and external stakeholders to ensure quality, costs and delivery.
Vice President Expectations - To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
- If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others..
- OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
- Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
- Manage and mitigate risks through assessment, in support of the control and governance agenda.
- Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
- Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
- Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
- Adopt and include the outcomes of extensive research in problem solving processes.
- Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join Barclays as a US Scheme Attestation Lead. In this role you will lead a team responsible for managing attestations required by various Industry Scheme Bodies as part of Barclays' membership obligations. The position is accountable for ensuring that all attestations are accurate, evidence-based, high-quality, delivered within required timelines, and able to withstand regulatory and external scrutiny. The role will coordinate the annual payment scheme attestation process across Operations, Technology, and Product teams to demonstrate compliance with scheme rules. As a subject matter expert in U.S. Payment Scheme regulations, the role holder will oversee internal audits, manage auditor queries, and ensure timely and comprehensive responses. Additionally, they will represent Barclays at Payment Scheme Assurance Meetings, address non-compliance matters, and collaborate closely with technology teams to implement corrective actions and prevent future issues.
To be successful as a US Scheme Attestation Lead, you should have:
- Expert-level understanding of U.S. Payment Services, including regulatory expectations, scheme-level obligations, and operational requirements
- Robust knowledge of banking technology and core IT ecosystems, enabling effective engagement with Technology and Architecture stakeholders
- Demonstrated leadership experience managing high-performing teams and overseeing agreed service standards and performance indicators
- Exceptional communication, influencing, and presentation capability, with the ability to articulate complex issues to senior audiences and gain alignment across functions
Some other highly valued skills may include:
- Significant experience within the payments industry, particularly in payment processing
- Experience influencing senior stakeholders, both internally and externally
- Ability to drive change and outcomes without direct ownership of delivery
- Prior experience managing audits and coordinating responses
You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.
This role is located in Whippany, NJ.
Minimum Salary: $160,000
Maximum Salary: $195,000
The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.
Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.
This position is eligible for an incentive award.
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