Help Desk Technician

Palo Alto, CA, US • Posted 1 day ago • Updated 2 hours ago
Contract W2
Travel Required
On-site
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • Technical Support
  • Real-time
  • Presentations
  • OS X
  • Microsoft Windows Mobile
  • Microsoft Operating Systems
  • SaaS
  • Collaboration
  • Management
  • MobileIron
  • Computer Hardware
  • Network
  • SLA
  • Regulatory Compliance
  • Help Desk
  • Executive Support
  • Issue Resolution
  • Palo Alto
  • Communication
  • Customer Service
  • Leadership

Summary

Job Summary (List Format):

- Provide dedicated white-glove technical support to C-level executives (CEO, CFO, COO, Chief People Officer) in a fast-growing, high-visibility organization.
- Deliver real-time troubleshooting during executive meetings, presentations, and critical business activities.
- Support and troubleshoot macOS, Windows, mobile devices, SaaS applications, and collaboration tools.
- Collaborate closely with Executive Assistants to proactively manage executive technology needs.
- Manage identity and access issues using Okta and similar IAM solutions.
- Support endpoint management platforms (Kandji, Intune, MobileIron, etc.).
- Diagnose and resolve hardware, software, network, and application issues swiftly and professionally.
- Document incidents, service requests, and resolutions in enterprise ticketing systems while maintaining SLA compliance.
- Assist general help desk operations when not engaged in executive support.
- Serve as a liaison between executive stakeholders and IT teams to ensure rapid issue resolution.
- Maintain an onsite presence five days per week in Palo Alto, CA.
- Utilize strong communication, customer service, and executive presence skills to support senior leadership in high-pressure environments.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91173025
  • Position Id: 2026-219/5393
  • Posted 1 day ago
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