Description:
The
Sales Engineer is the primary engineering interface to our customers, and "owner" of the technical relationship. Uses technical knowledge of product offerings to advise and support sales teams with pricing estimates and implementation guidance based on customer requirements. Analyzes customers' technical specifications, recommends the best product configuration and installation process, and estimates implementation effort, time, and resources. Reviews sales proposals for accuracy, completeness, and quality. Develops and delivers technical product presentations used to engage customers and prospects and educate sales teams. Requires a bachelor's degree.
This position is occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 3-5 years of related experience.
Essential functionsWork with sales staff to qualify and develop opportunities: Engage the customer and help define key success factors and milestones to bring their production into our facility. Take a proactive role in winning opportunities.
- Educate prospects and existing customers about technology options and capabilities: Enroll platform vendor resources as needed, and work with prospects and customers to help them understand the technology choices available. Work with sales to create a strategic partnership with the vendor to win the opportunity.
- Configure solutions to meet stated customer requirements: Once a platform is selected by the prospect or customer, create (or work with the platform vendor to create) valid technical configurations that meet stated requirements.
- Communication and Documentation: Be communicative. Provide proactive and open channels of communication to address technical issues between the Sales staff, the platform vendor, the prospect or customer and appropriate groups within CCI (Production Engineering, Sales Operations, Senior Management). Keep the appropriate team members apprised of technical status. Where needed, keep a server book with the customer-approved platform configurations.
- Lifecycle management: Assist in platform transitions, and component transitions within current platforms, in response to advancing technology and end-of-life (EOL) situations, this includes consulting with customers to help them make intelligent decisions about component replacement and platform migration.
- Assist Senior Sales Engineer in a variety of capacities including checking integrity of quotes, act as the primary interface for Regulatory & Safety certifications, and assist Purchasing as needed on component sourcing.
- Complies with all policies and procedures pertaining to the protection of the Company's Information Assets, Security and Systems and that of its clients.
PM22
Requirements:
Competencies- Working knowledge of computer architectures, hardware components, storage, networking, and various hardware industry standards
- Experience with server and PC platforms
- Understanding of the engineering change control processes
- Ability to build rapport and maintain solid customer relationships
- Driven to dive deep into a problem and not be satisfied until a solution is found
- Dependable team player, proactive communicator and active listener with excellent written, verbal and face-to-face communication skills
- An unquenchable curiosity to learn new things and keep up with the latest trends and gadgets
- Strong understanding of and experience in the "Solution Selling" process of "listen first", identifying customer goals and challenges, and bringing thoughtful modern solutions to bear
- Ability to carefully track technical detail and maintain a database of technical documentation.
Work environmentOffice/Remote
Travel requiredDomestic travel will vary but estimated to be at least 25%
Preferred education and experience- Technical bachelor's degree (CS, SW Eng, etc) or equivalent experience
Work authorization/security clearance requirementsMust be authorized to work in the US, CCI does not currently sponsor Visas
Comments:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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