ServiceNow Administrator

Plano, TX, US • Posted 18 days ago • Updated 7 minutes ago

Full Time

On-site

Genesis10

Fitment

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Job Details

Skills

Upgrades Management
Leadership
Coaching
Reporting
Application Development
Team Leadership
Scalability
UI
Business Rules
Scripting
Workflow
Performance Tuning
Log Analysis
Issue Resolution
Management
Impact Analysis
Collaboration
Scheduling
Configuration Management
IT Service Management
IT Operations
IT Asset Management
Security Controls
Auditing
Enterprise Architecture
Data Security
SOAP
Servers
User Experience
Mentorship
Testing
ServiceNow
Release Management
Configuration Management Database
Regulatory Compliance
Root Cause Analysis
ITIL

Summary

We are looking for a ServiceNow Senior System Administrator to oversee the health, stability, and evolution of our ServiceNow platform. You will manage daily platform administration, advanced configuration, release and upgrade management, integrations, and platform governance, while also mentoring junior system administrators and setting operational standards. You are a hands-on expert who balances deep technical execution with leadership, coaching, and platform stewardship. You will report to the Application Development Team Lead.

The Day-to-Day:

Be the primary administrator for the ServiceNow platform, ensuring availability, performance, reliability, and scalability
Configure and maintain core platform components including users, groups, roles, ACLs, UI policies, business rules, client scripts, workflows, and Flow Designer
Monitor and maintain instance health, including performance tuning, log analysis, and proactive issue resolution
Manage platform upgrades and patching, including impact analysis, testing coordination, remediation, and post-release validation
Lead ServiceNow release management, including planning, scheduling, deployment, and rollback strategies
Enforce change, release, and configuration management standards to ensure platform stability and audit readiness
Configure and support ServiceNow modules such as ITSM, ITOM, ITAM, CMDB/CSDM, HRSD, CSM, and custom scoped applications
Establish and enforce platform standards, reusable patterns, and best practices to minimize technical debt and ensure upgrade safety
Administer roles, permissions, and ACLs following least-privilege principles
Enforce platform governance, security controls, and compliance requirements
Support audit, risk, and regulatory activities related to the ServiceNow platform
Partner with security and enterprise architecture teams to ensure data protection and platform compliance
Support and maintain integrations using REST/SOAP APIs, MID Servers, IntegrationHub, and data imports
Identify and implement automation opportunities to reduce manual work and improve user experience
Be a technical mentor and escalation point for junior system administrators
Partner with developers, architects, product owners, and business stakeholders to translate requirements into platform solutions
Support release testing, deployment activities, and post-release validation
Participate in incident, problem, and root-cause analysis related to platform issues

Your Qualifications:

10 years of overall professional IT experience
5 years of experience administering enterprise ServiceNow platforms
ServiceNow CSA
Deep hands-on expertise with ServiceNow core administration and configuration
Proven experience leading release management and production deployments
Experience with CMDB and CSDM concepts
Experience with security roles, ACLs, and compliance controls
Strong troubleshooting, root-cause analysis
Experience working in ITIL-based operating models

#DIG10-NY

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: gentx001
Position Id: 26-01552
Posted 18 days ago

Company Info

About Genesis10

Genesis10 is an award-winning U.S.-based staffing firm that’s currently recruiting qualified technology and business professionals for contract, contract-to-hire and permanent placement roles at Global Fortune 100 firms, mid-cap companies and start-ups across all industry sectors. We take the time to get to know you beyond your resume to position you with opportunities that fit your skills, experience, and goals—and stick with you from placement through your engagement, project after project. Genesis10 provides a full range of benefits, including Medical, HSA, Dental, Vision, 401(k) and Roth, Voluntary Life Insurance, Commuter Benefits (specific locations), and Sick Pay (for applicable states/municipalities).

Genesis10 is an Equal Opportunity Employer, M/F/D/V

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