Supervisor, Advisor Support

Job Description

The Supervisor, Advisor Support is responsible for leading a team of Advisor Support Specialists and Senior Advisor Support Associates who provide operational, service, onboarding, and transition support to financial professionals and their offices. This role oversees day-to-day workflow execution, team performance, service delivery, and escalation management to ensure consistent and high-quality advisor experience. The Supervisor serves as the primary escalation point for complex advisor support matters and partners closely with Compliance, Supervision, Licensing, Operations, and other corporate support teams to facilitate issue resolution. While acting as a key liaison between advisors and internal business partners, this role does not have responsibility for compliance oversight or supervisory functions.

What will you do:

• Lead, coach, and develop Advisor Support Specialists and Senior Advisor Support Associates
• Manage team workload, capacity planning, and resource allocation to support advisor needs effectively
• Establish service standards, performance expectations, and support processes across the team
• Serve as the primary escalation point for complex advisor support, service, and operational issues
• Oversee advisor onboarding, transitions, and integration activities to ensure a seamless experience
• Build and maintain strong relationships with advisors, branch personnel, and internal business partners
• Coordinate with Compliance, Supervision, Licensing, Operations, and other support teams to facilitate issue resolution and ensure timely communication
• Monitor service performance, identify trends, and implement process improvements to enhance efficiency and advisor satisfaction
• Ensure accurate, consistent, and timely delivery of advisor support services
• Provide leadership with insights, recommendations, and reporting related to advisor support operations and service effectiveness

What you need to have:

• Bachelor's degree in business administration, Finance, Management, or related field
• 5+ experience in financial services, advisor support, operations, service delivery, or related business support functions, including prior leadership, supervisory, or team lead responsibilities
• Experience supporting independent advisors, branch offices, or wealth management organizations
• Experience with advisor onboarding, transitions, operations, and service support functions
• Experience partnering with Compliance, Supervision, Licensing, and Operations teams
• OR equivalent combination of experience and education in lieu of above.

Other Requirements

• This role is hybrid and requires regular, in - person attendance during scheduled workdays in accordance with the Company's Hybrid Workplace Policy
• Up to 10% of travel
• Standard business hours with flexibility as business needs require
• FINRA registrations are preferred but not required

Compensation:

The base annual salary range for this role is $84,000 - $124,000, plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations.