Overview:
- Location: Brooklyn, NY (Hybrid)
- Salary: $120,000 - $133,000
We are seeking a Senior UX Researcher / Designer who will support our Brooklyn NY client. The Senior UX Researcher / Designer will serve as a strategic partner in ensuring government services are driven by rigorous evidence, user research, analytics, and New Yorker-centered insights. The resource will work in lockstep with product managers, digital strategists, designers and analytics experts.
Duties:
- Execute end-to-end research for high-priority public services, defining challenges and identifying opportunities for evidence-based guided experiences.
- Collaborate with product managers, digital strategists, analytics experts, designers, and other user researchers to create user research plans, hypotheses, and user requirements for product development.
- Partner with analytics teams to synthesize qualitative data with behavioral data, providing a holistic view of the user experience.
- Compile finished, well-documented research findings to deliver meaningful and actionable insights for internal teams and stakeholders.
- Audit and mature internal user research toolkits, introducing new methodologies that broaden the team’s ability to capture user insights and strengthen a data-driven culture.
- Wireframe user journeys based on user research, insights, and requirements
Mandatory Qualifications:
- 8 years of experience as a UX researcher, UX designer, service designer, product researcher, or similar role.
- 4+ years of experience leading generative research, including field studies and interviews.
- Proven expertise leading evaluative research, including usability testing and A/B testing.
- Ability to wireframe user journeys based on research insights and requirements.
- Ability to translate research hypotheses into actionable research plans using mixed methods and statistically sound analysis.
- Experience recruiting users that align with required demographic and behavioral profiles.
- Expertise in methodologies that prevent over-generalization.
- Experience using strategy, user evidence, analytics, and competitive research to inform creative solutions and improve digital experiences.
Desirable Qualifications:
- Certification in evaluation practice, such as The Evaluators’ Institute (TEI), or equivalent education in qualitative evaluation and research methodology.
- 10+ years of experience interpreting complex patterns across qualitative and quantitative data sets.
- Understanding statistical principles to evaluate data.
- Experience working in cross-disciplinary teams of product, engineering, and data experts to deliver products and services that improve user experience and organizational goals on time.
- Experience facilitating group synthesis sessions with cross-disciplinary teams, including engineering, data, and product teams.
- Experience demonstrating diverse representation and accessibility in research practice and past projects.
Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other
category protected by applicable federal, state, or local laws.
AI-Assisted Resume Evaluation Notice
Cloud and Things – Talent Management
Notice to Candidates Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our
human recruiting professionals.
How AI Is Used
Our AI tools assist by:
• Analyzing resumes against job requirements
• Supporting our recruiters in candidate data evaluation
• Ensuring consistent review standards across all applications
Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our
AI tools as part of this evaluation.
Your Data and Privacy
Cloud and Things Data Handling:
• Your information is processed securely and used exclusively for
recruitment purposes
• Cloud and Things may store your resume in our Applicant Tracking System
(ATS) indefinitely for future job matching opportunities
o You may opt out of long-term ATS storage by emailing your name
and your request to opt out of storing your resume in the ATS to:
security@cloudandthings.com
• All personal information is handled confidentially in accordance with our privacy policy
AI Tool Data Processing:
• AI processing data is retained for a maximum of 90 days, after which it is deleted
• All data sent to AI tools is encrypted in transit and at rest
• AI tools comply with applicable privacy laws including GDPR and CCPA
• Personal data is anonymized or minimized wherever possible during AI processing
Your Participation
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.
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