Data Analyst, Customer Experience

As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our people as we are about o

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is e

Job Description Location: US - Remote Duration: 12 Months Potential Extension/Conversion: Yes Schedule: Full-time, 40 hours/week Start Date: ASAP About the Team The Reality Labs Customer Experience (CX) team is dedicated to improving customer experiences across the entire customer journey. As a Customer Experience Analyst, you will be part of a global practice focused on understanding and learning from our customers. You will leverage customer insights to drive business improvements and promote

6+ years of experience in data analytics, data science, or related analytical roles. 6+ years of work experience in analytics, data querying languages such as SQL, and statistical analysis methods Experience with data-led storytelling and demonstrated experience in conveying complex insights to non-technical stakeholders Experience working with Customer Experience or Voice of Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback Experience working with customer support operational m