D365 Functional Lead

Remote • Posted 50 minutes ago • Updated 50 minutes ago
Contract Independent
Remote
$80 - $90/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • 365 CE
  • Sales
  • User Stories
  • Requirements Elicitation
  • Customer Facing

Summary

TOP NON-NEGOTIABLE SKILLS

  1. 5+ years Dynamics 365 CE Functional Consulting experience
  2. Deep expertise in Dynamics 365 Customer Service, Sales and Marketing modules - CS and Sales most important!
  3. Experience with Customer Insights Journeys (ideal) or strong expertise across the other CE modules
  4. Ability to lead requirements gathering, discovery, and analyze sessions with customers
  5. Experience creating user stories and managing work backlogs
  6. Azure DevOps (ADO) experience
  7. Power Platform and Dataverse knowledge
  8. UAT leadership and user adoption experience
  9. Strong client-facing consulting and communication skills

WHAT WOULD MAKE THIS HIRE STAND OUT

  1. Experience with all three modules: Sales, Customer Service, and Marketing
  2. Healthcare insurance or payer industry experience
  3. Microsoft partner or consulting background
  4. Omnichannel implementation experience
  5. PL-200 certification
  6. Enterprise-scale Dynamics 365 CE transformation experience
  7. Strong change management and user adoption leadership

KEY RESPONSIBILITIES

  1. Lead customer discovery and analyze sessions
  2. Gather and document business requirements
  3. Translate business requirements into functional solution designs
  4. Configure Dynamics 365 CE functionality across Sales, Service, and related applications
  5. Create and manage user stories and work backlogs
  6. Collaborate with solution architects and technical teams
  7. Support data migration and integration validation activities
  8. Lead UAT planning, execution, and defect triage
  9. Develop training materials and facilitate user adoption
  10. Serve as the functional escalation point for customer issues
  11. Drive successful delivery of Dynamics 365 CE workstreams throughout the project lifecycle
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91103173
  • Position Id: 9062630
  • Posted 50 minutes ago
Contact the job poster
EJ

Emily Johnon

Recruiter @ NextPath
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