Salesforce Technical Architect
12 Months Contract
Alpharetta, GA
About the Role
We are seeking a Salesforce Technical Architect who combines emotional maturity, empathy, and
systems thinking with deep technical and architectural expertise. The ideal candidate is process-driven
yet innovative, confident yet humble, and thrives in designing AI-first, integrated, and scalable
Salesforce ecosystems.
You will play a critical leadership role in shaping our Salesforce platform strategy — ensuring it is
intelligent, secure, and seamlessly integrated across business units and partner technologies.
This role requires someone who can still code, prototype, and experiment hands-on, while also
governing architectural standards and mentoring teams across multiple clouds and systems.
Key Responsibilities
Enterprise Architecture Leadership:
• Capable of designing and governing enterprise-scale Salesforce solutions spanning multiple
clouds and orgs, ensuring scalability, maintainability, and platform consistency.
AI-First Solution Design:
• Capable of designing and implementing AI-first experiences using Salesforce's AI ecosystem
(Einstein 1, Prompt Builder, CoPilot, Work Summaries, AgentForce).
• Leverages generative AI responsibly to enhance customer and agent journeys.
Service Cloud Expertise:
• Deeply proficient in Service Cloud console, Omni-Channel routing, and CTI integrations, with
hands-on experience in partner telephony systems such as Genesys Cloud.
• Capable of architecting Salesforce–Genesys Cloud integrations leveraging Open CTI, APIs, and
event-driven designs for real-time communication and routing.
Integration Leadership:
• Capable of designing and governing robust integration patterns with MuleSoft and other
enterprise systems, ensuring low latency, observability, and fault tolerance.
Security & Governance:
• Owns the end-to-end platform security model, including Shield encryption, event monitoring,
and advanced sharing strategies.
• Leads the Architecture/Design Review Board (DRB) to govern design standards, manage
technical debt, and enforce consistency.
Technical Excellence:
• Capable of reviewing and optimizing Apex frameworks, scalable triggers, asynchronous
processing, and governor limit management.
• Provides strategic guidance on LWC architecture, caching strategies, and performance
optimization.
DevOps and CI/CD:
• Capable of defining and enforcing DevOps pipelines (Copado, Jenkins, GitHub Actions, etc.) to
ensure automated, secure, and consistent deployments across orgs.
• Championed a generative culture of information-sharing and collaboration between
Development and Operations teams, streamlining the end-to-end delivery pipeline.
Hands-On POC Development:
• Capable of building proofs of concept (POCs) and rapid prototypes to validate ideas, test AI-
driven features, or demonstrate architectural approaches.
Mentorship & Leadership:
• Mentors senior developers and tech leads, fosters architectural thinking across teams, and
serves as the final technical escalation point for platform issues.
Preferred Experience & Certifications
• Primary Cloud: Salesforce Service Cloud (including Omni-Channel, Voice, and CTI Integrations).
• Secondary Cloud: Experience Cloud and exposure to multi-org, multi-cloud & multi-org
landscapes.
• Integration Platforms: Strong hands-on experience with MuleSoft and REST-based API
architectures.
• Telephony Integrations: Experience with Genesys Cloud or other CTI/voice platforms through
Salesforce Open CTI, WebRTC, or Embedded Softphone implementations.
• AI Experience: Familiarity with Einstein 1 Platform, Prompt Builder, CoPilot, and AgentForce for
designing AI-driven automation.
• Good to Have:
Salesforce AgentForce Specialist Certification or strong LLM prompt engineering
experience.
• Familiarity with Data Cloud, Event-Driven Architectures, and API-led connectivity.
• Strong grounding in DevOps, Copado or similar DevOps tool for CI/CD, test automation, and
release governance.
Ideal Candidate Traits
• Emotionally mature and empathic leader — listens deeply, communicates with humility, and
drives collaboration across business and IT.
• Systems thinker — sees the full architecture, not just the components.
• Confident yet humble — leads with influence, not authority.
• Process-oriented — brings structure, discipline, and governance to technical design.
• Hands-on technologist — can roll up sleeves to debug, prototype, or build when needed.
• Innovative and AI-curious — constantly explores how AI and automation can elevate user
experience and efficiency.
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