Manager, Network Operations & Managed Services

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

The Manager, Network Operations is responsible for the ongoing operational stability, performance, and availability of the network. This role oversees daily network operations, ensures adherence to service level agreements (SLAs), and manages the performance of third-party managed service providers responsible for network monitoring, maintenance, and support.

This position blends hands-on operational leadership with vendor oversight, ensuring reliable, secure, and cost-effective network services that meet business and customer needs.

Your role in our mission

Network Operations & Service Delivery
Own day-to-day network operations, including monitoring, incident response, escalation management, and problem resolution.
Ensure network services consistently meet availability, performance, security, and compliance requirements.
Oversee testing, turn-ups, maintenance windows, and operational readiness for backbone data and office networks.
Review operational metrics and trends to proactively identify risks, capacity issues, and improvement opportunities.
Managed Service Oversight
Manage and govern network managed service providers, including SLA performance, service quality, and contractual compliance.
Conduct regular service reviews, root cause analyses, and corrective action planning with the managed service provider.
Define and enforce operational processes, runbooks, escalation paths, and reporting standards for managed services.
Serve as the escalation point for critical incidents impacting customer or business operations.
Operational Planning & Architecture Support
Partner with architecture and engineering teams to ensure operational requirements are incorporated into network designs.
Support network lifecycle activities including planning, implementation, optimization, and decommissioning.
Ensure compatibility and operational supportability of network hardware and software deployed in customer environments.
Security, Compliance & Risk Management
Ensure adherence to security standards, compliance requirements, and audit controls for network operations.
Support security audits, vulnerability remediation, and implementation of security best practices.
People & Financial Management
Lead, select, hire, coach, and develop network operations staff to deliver high-quality, reliable services.
Set performance expectations, conduct evaluations, and address performance issues in alignment with company guidelines.

What we're looking for

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in computer science, mathematics, engineering, or related field preferred
• Five or more years of experience in network operations, network services, or network planning
• Three or more years of leadership or supervisory experience
• Experience managing or overseeing network managed service providers
• Certified Network Engineer (CNE) certification preferred
• Experience with data communications equipment and transmission technologies
• Strong understanding of network operations, monitoring, incident management, and service delivery
• Experience working with security systems and implementation procedures
• Experience managing departmental budgets

What you should expect in this role

• Remote position (US only)
• Opportunities to travel through your work (0-10%)
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is 4/30/2026

The pay range for this position is $95,600.00 - $136,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.