ServiceNow AIOps
K-Tek Resourcing LLC
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Job Details
Skills
- Amazon Web Services
- Analytical Skill
- Analytics
- Cloud Computing
- Communication
- Conflict Resolution
- Customer Facing
- Dashboard
- Data Flow
- DevOps
- Documentation
- Event Management
- Good Clinical Practice
- Google Cloud Platform
- IT Service Management
- HLA
- ITIL
- JavaScript
- Knowledge Transfer
- MI
- Machine Learning (ML)
- Marketing Intelligence
- Microsoft Azure
- Orchestration
- Problem Solving
- Python
- Requirements Analysis
- SNMP
- Scripting
- ServiceNow
- Shell
- Testing
- Windows PowerShell
- Workflow
- AIOps
- SNow
- AI Ops
- ITSM
- PowerShell
- CSA
- CIS
- ITOM
- Discovery
- CISEvent Management
- AWS
- Azure
- GCP
Summary
Role: ServiceNow AIOps
Location: - Remote - USA
Mode: Contract
Job Description:
- Implement and configure ServiceNow AIOps, including:
- Event Management
- Health Log Analytics (HLA)
- Agent-client collector implementation and Metric Intelligence (MI)
- Machine Learning based anomaly detection
- Integrate monitoring tools (using OOTB connectors, REST APIs, SNMP traps, etc.) into ServiceNow.
- Design AIOps architecture, data flows, dashboards, and service health models.
- Configure alert rules, correlation logic, noise reduction policies, and service impact models.
- Develop automation workflows using Flow Designer, IntegrationHub, and orchestration.
- Design ServiceNow Orchestration workflows and automation packs, and build automated remediation for common incidents
- Collaborate with Cloud, DevOps, and ITSM teams to deliver endtoend solutions.
- Conduct client workshops, requirement analysis, documentation, testing, and knowledge transfer.
- Proficiency in ServiceNow scripting (JavaScript); working knowledge of .
- Solid knowledge of cloud platforms (AWS/Azure/Google Cloud Platform) and ITIL processes.
- Strong analytical and problemsolving skills.
- Excellent communication and clientfacing abilities.
- ServiceNow certifications (CSA, CISITOM, CISDiscovery, CISEvent Management) are good to have.
- Dice Id: 10411276
- Position Id: 8913493
- Posted 9 hours ago
Company Info
Vision
To be a trusted partner and advisor to our customers
Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.
Who We Are & What We Do
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. We have been consistently achieving a growth of 30% Year on Year. We have an extensive experience of working in domains including BFSI, Retail, Healthcare and Pharma, Oil & Gas, Travel & Hospitality and Insurance. The technologies we service are IT Infrastructure, Mobile Technologies, Cloud & Big Data Solutions. We understand the needs of our customers and provide them with customized solutions and resources with the tenet of being the "First Time Right".
Values
-Commitment to our customers success through Integrity
-Excellence through Quality
-Growth through customer value creation
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