Microsoft 365 Engineer

Position Overview

We have a client are seeking a Microsoft 365 Engineer to provide hands-on technical support and administration across an enterprise Microsoft 365 environment. This is a customer-facing, mid-level technical support role focused on resolving trouble tickets, fulfilling user requests, and supporting legal and compliance-driven eDiscovery requirements.

This position will serve as the primary point of contact for Microsoft 365 enterprise tools and will work closely with Legal, HR, Finance, and other business units to support information governance and data discovery needs.

Strong communication skills are essential, as this role regularly interacts with internal stakeholders.

Work Environment

On-site requirement: Minimum 4 days per week (5 days preferred)
Location: Sugar Land, TX
Hybrid cloud/on-prem enterprise environment

Key Responsibilities

Microsoft 365 Support & Administration

Provide technical support across the Microsoft 365 ecosystem, including:
- OneDrive
- Microsoft Teams
- Outlook
- PowerApps
- SharePoint (technical support, not site administration)
Manage and resolve trouble tickets and user support requests.
Serve as the primary point of contact for Microsoft 365 enterprise tools.

eDiscovery & Compliance Support (Critical Requirement)

Support legal and compliance-related data requests.
Develop and execute PowerShell scripts to perform advanced searches and data extraction.
Utilize Microsoft Purview to conduct document and data searches.
Generate reports to support Legal, Contracts, HR, Finance, and other business groups.
Document and clearly articulate eDiscovery experience (written examples required for submission).

Azure & Identity Management

Manage permissions within Azure Active Directory.
Perform Azure administration tasks as needed.
Support hybrid cloud/on-prem identity and access management.

Documentation & Architecture Support

Create and maintain technical documentation and Visio diagrams.
Assist with process documentation and environment mapping.
Support best practices for Microsoft 365 governance and operational stability.

Required Qualifications

3 years minimum of hands-on Microsoft 365 support experience.
Strong experience with:
- PowerShell scripting for Microsoft 365
- Microsoft Purview
- eDiscovery processes
Experience supporting the full Microsoft 365/O365 suite.
Experience managing Azure Active Directory permissions.
Experience in hybrid cloud/on-prem environments.
Strong written and verbal communication skills (customer-facing role).
Ability to create and maintain Visio technical diagrams and documentation.

Microsoft Engineer

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