IS Technical Specialists x4

Hello,

Please find the below requirement and let me know your thoughts

Position:  IS Technical Specialists x4

Location: Multiple locations in USA(4x per week onsite in ANY Client location)

Duration: 12+ Months

Rate: $50/hr on W2 without benefits

Role Overview

The IS Technical Specialist is a senior technology role responsible for defining, managing, and governing technical requirements, architecture, and best practices for Genesys CX Cloud (CX3) contact center solutions. This role ensures stable, secure, and high-performing connectivity between offshore contact centers and U.S.-based infrastructure. The position requires expertise in Genesys CX3, networking, firewall configurations, and VDI deployments, along with experience managing offshore delivery models supported by strong onshore governance.

Required Qualifications

• Bachelor’s degree or equivalent experience.
• 7+ years of contact center technology experience.
• Extensive experience with Genesys CX Cloud (CX3).
• Experience with offshore deployments and onshore coordination.
• Strong knowledge of networking, firewall, and telephony concepts.
• Experience managing queues, routing, flows, and bots.
• Experience with VDI environments.
• Ability to create architecture diagrams and documentation.
• Strong communication skills.

Key Responsibilities

• Define and enforce technical standards and architectural guidelines for contact center design and stability.
• Serve as a technical authority on contact center design and drive consistency across offshore and onshore environments.
• Manage technical and functional requirements, translating business needs into scalable technical solutions.
• Create and maintain architectural diagrams.
• Manage Genesys CX Cloud components including queues, skills, routing, flows, bots, and IVR/IVA solutions.
• Lead offshore deployments with onshore coordination and manage connectivity between offshore centers and U.S.-based systems.
• Work with networking and firewall teams to ensure secure connectivity and troubleshoot latency, routing, and firewall issues.
• Support VDI deployments for contact center agents, ensuring performance and stability of virtual environments.
• Partner with network, firewall, VDI teams, and business stakeholders to communicate technical solutions and advocate for best practices.

 Preferred Qualifications

• Experience in banking or financial services.
• Experience in regulated environments.
• Familiarity with Agile methodologies.

Submission details
Full Legal Name as per SSN:
Email ID:
Contact Number:
Current location (City name, State, ZIP code) :
DOB: (dd/mm)
Are you willing to relocate? (Yes/NO)
Best time to reach (Mon-Fri):
LinkedIn ID(Must) :
Initial entry of US (Visa status) and the current status Approval (year):
Are you done with your current project? (Yes/No):
(If YES please mention Last date of the Project):
Last 4 digits of SSN :
Highest Degree:
Name of the University, specialization, Location (Start Date (MM/ YYYY)– Ending Date(MM/YYYY)):
 
Professional references in below format is mandatory for client submission:
Note: GMAIL, YAHOO, OUTLOOK mails are not Considered
Reference 1 :
Client Name:
Reference Name:
Reference Job Title:
Reference Professional/ Official E-mail Address:
Reference Phone Number:
 
Reference 2 :
Client Name:
Reference Name:
Reference Job Title:
Reference Professional/ Official E-mail Address :
Reference Phone Number:
 

Thanks & Regards,
 
Vasu
Intellisoft Technologies Inc.,
11494 Luna Road, Ste 280
Farmers Branch, TX -75234
(O) ext 131