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MITS Field Engineer

Cleveland, OH, US • Posted 11 days ago • Updated 10 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Help Desk
NOC
Project Engineering
Customer Service
Technical Support
Microsoft Operating Systems
Microsoft Windows Server 2008
Server Hardware
Printers
Computer Networking
Routers
Computer Engineering
Computer Science
Information Systems
Client/server
Customer Satisfaction
Customer Facing
Management
Microsoft
Servers
Active Directory
Microsoft Office
Network
Firewall
SAN Administration
Switches
Routing
Backup
Disaster Recovery
Cloud Computing
Virtualization
Cyber Security
Security Awareness
Training
Test Plans
SOW
Bill Of Materials

Summary

Description

Join our team as a Field Engineer in our Technology Services line of business.

The Field Engineer is responsible for all on-site technical work performed at the DEX client site. The Field Engineer works closely with centralized services (Helpdesk, NOC, Project Engineering) to coordinate tasks that require physical presence where clients have office locations. This position allows you to exercise high-levels customer service and technical acumen.

Job description:

Travel to client sites to perform reactive and proactive technical support for clients and end users.
Resolving technical issues including, but not limited to:
Microsoft Operating Systems
Windows Server (2008/2012/2016/2019)
Workstation/ Server Hardware
Peripheral Devices (including printers, scanners, etc.)
Networking - Including Routers, switches, firewalls, cloud and virtualization-based technologies
Common Client Server Applications
Will be on-call as necessary

Qualifications:

Bachelor's degree in Computer Engineering, Computer Science, Information Systems or related technical field preferred.
Experience resolving technical problems and troubleshooting in a client-server environment.
Able to achieve high levels of customer satisfaction and billable/utilization hours.
Comfortable articulating in client-facing situations.
Experience working in a self-directed, self-paced role; operating under pressure of deadlines and conflicting priorities.
Must be knowledgeable and experienced as an engineer with the following technologies:

Microsoft-based servers and workstations
Active Directory
Microsoft Office 365
Network firewalls and managed switches
SAN Administration
Switching and Routing
Backup and disaster recovery solutions
Cloud-based technologies
Virtualization technologies
Cybersecurity technologies (EDR, MDR, Security Awareness Training, etc.)
Experience in developing detailed functional specifications, design documents and test plans; including Statement of Work (SOW) and Bill of Materials (BOM) is required

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183968
Position Id: 5aad58fbfbc7e3ab48be3a2e68c244f9
Posted 11 days ago

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