Senior Regional IT Operations & Service Governance Lead

Hybrid in Raynham, MA, US • Posted 19 hours ago • Updated 19 hours ago

Contract Independent

Contract W2

Contract Corp To Corp

No Travel Required

Able to Sponsor

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

IT Infrastructure
Amazon Web Services
Change Management
Cloud Computing
IT Service Management
FOCUS
Disaster Recovery
Business Continuity Planning
IT Management
ITIL
Identity Management
KPI
Incident Management
IT Operations
Management
Network Design
ROOT
Problem Management
Microsoft Azure
Vendor Management
ServiceNow
Reporting
Service Level Management
SLA

Summary

Senior Regional IT Operations & Service Governance Lead

Introduction

As a Senior Regional IT Operations & Service Governance Lead, you will be responsible for overseeing multi-site IT infrastructure operations across North America. This role requires deep experience in ITIL, IT Service Management (ITSM), Infrastructure Operations, Service Governance, SLA Management, Vendor Management, and Major Incident Management.

Responsibilities

Lead IT Operations, IT Service Governance, and Infrastructure Service Delivery
Own Incident Management, Problem Management, Change Management (ITIL)
Lead Major Incident (P1/P2) Management & Root Cause Analysis
Drive SLA Governance, KPI Reporting, and Continuous Service Improvement
Oversee Network Infrastructure, Server Infrastructure, Enterprise Applications
Manage Vendor Governance and Third-Party SLA Compliance
Ensure Disaster Recovery (DR), Business Continuity, Capacity Planning
Support Cloud Governance (AWS, Azure) and Identity & Access Management (IAM)
Lead Carve-Outs, Business Separations, Enterprise Transitions

Required Skills (High Keyword Focus)

Experience

10+ years IT Operations
7+ years Infrastructure & Service Governance Leadership
ITIL-certified preferred

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL366077
Position Id: 8887553
Posted 19 hours ago

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Senior Regional IT Operations & Service Governance Lead

Dice Job Match Score™

Job Details

Skills

Summary

Senior Regional IT Operations & Service Governance Lead

Introduction

Responsibilities

Required Skills (High Keyword Focus)

Experience

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