Position : Service Assurance - AI Solution Strategy and Design consultant (Client Facing Consulting ,Telecom , ServiceNow ITSM and CMDB/CSDM ,functional-design)
Type of Job : Contract : 12 Months
Experience : 10+ Years
Location : Plano Texas ( Onsite)
we need someone that has a good understanding on AI and the ability to extend a current AI strategy / implementation on the client’s ServiceNow platform
Required Skills and Experience
• Strong telecom and consulting experience across wireless operations, NOC, service assurance, core network, or OSS/BSS environments.
• Strong ServiceNow experience across:
o ITSM
o CMDB and CSDM
o Event Management / AIOps
o Service Mapping
o Service Operations Workspace
• Practical understanding of service-to-CI relationships, topology, impacted services, and service-aware incident management.
• Ability to explain and apply CFS, RFS, Business Service, Application Service, Service Offering, and CI concepts.
• Experience converting ambiguous operational needs into clear requirements, designs, backlogs, and measurable outcomes.
• Strong client-facing consulting, workshop facilitation, stakeholder management, and executive communication skills.
• Experience coordinating offshore or globally distributed delivery teams.
• Ability to distinguish confirmed requirements, proof-of-concept assumptions, open decisions, and future enhancements.
• Strong PowerPoint, Excel, Word, analytical, and documentation skills.
• Ability and willingness to work regularly on site in the Dallas / Fort Worth / Plano area.
Job description
1. Client-facing consulting and workshop facilitation experience.
2. Dallas-area availability and willingness to work on site.
3. Telecom or wireless Service Operations experience.
4. Strong ServiceNow ITSM and CMDB/CSDM experience.
5. Requirements, functional-design, and backlog ownership.
6. Experience coordinating distributed development teams.
7. Clear executive-level written and verbal communication.
Preferred Qualifications
• Previous consulting experience, preferably with a major firm, leading strategy, technology transformation, service operations, or platform implementation engagements for telecommunications clients.
• Experience with 4G/LTE, 5G Core, UPF, SMF, AMF, IMS, VoLTE, or cloud-based network functions.
• Experience integrating ServiceNow with telecom network, OSS/BSS, event, or monitoring platforms.
• Exposure to generative AI, Now Assist, Predictive Intelligence, Virtual Agent, agentic workflows, or AI-enabled operations.
• Experience with deterministic impact scoring, service-aware correlation, incident intelligence, or next-best-action use cases.
• Previous wireless-carrier or DISH/Boost ecosystem experience.
• ServiceNow, ITIL, TM Forum, telecom, cloud, or project-management certifications.
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