Technical Specialist - Junior (Hybrid)

Job Title: Technical Specialist Junior (Hybrid)
Location: Raleigh, NC (Hybrid)
Work Authorization: Candidates must currently reside in North Carolina.

Job Description

We are seeking a Junior Technical Specialist to support an Accounts & Access Management team. The ideal candidate will have experience administering Active Directory, managing user accounts, troubleshooting access issues, and providing technical support in a secure enterprise environment.

This role involves account administration, identity and access management, incident resolution, documentation, and collaboration with cross-functional IT teams. The candidate should be able to work independently, prioritize tasks effectively, and deliver excellent customer service while maintaining compliance with organizational security standards.

Key Responsibilities

• Administer and maintain user accounts and permissions in Active Directory.
• Create, modify, and manage user accounts for new and existing employees.
• Troubleshoot account, application, and data access issues.
• Resolve incidents and service requests using ServiceNow.
• Document incidents, resolutions, processes, and operational procedures.
• Develop and maintain technical documentation and standard operating procedures.
• Ensure compliance with IT security policies and best practices.
• Protect organizational data from unauthorized access and maintain security standards.
• Provide technical support to end users and collaborate with IT teams to resolve issues.
• Analyze technical problems and recommend effective solutions.
• Participate in project activities, provide status updates, and support project deliverables.
• Deliver excellent customer service through effective verbal and written communication.

Required Skills & Experience

• 3+ years of experience administering Active Directory in an enterprise environment.
• Hands-on experience with Microsoft Active Directory 2008/2012 in multi-site and multi-domain environments.
• Experience with account administration and identity/access management.
• Knowledge of enterprise security principles and best practices.
• Experience working with ServiceNow for incident and request management.
• Strong troubleshooting and analytical problem-solving skills.
• Ability to diagnose and resolve technical issues independently.
• Experience documenting technical procedures and solutions.
• Ability to manage multiple priorities and work independently.
• Strong customer service and communication skills.
• Ability to collaborate with technical teams and business users.
• Experience analyzing technical and user documentation to provide effective support.
• Self-motivated with the ability to take initiative and drive issue resolution.

Preferred Qualifications

• Experience supporting enterprise IT infrastructure.
• Exposure to IT operations, security, and access management processes.
• Experience working in large, complex enterprise environments.

Work Environment

• Hybrid work schedule.
• Occasional onsite visits may be required for meetings, training, or equipment collection.