Job Description:
Application Support & Incident Management
Handle L1L2L3 support tickets related to SAP Vertex integration.
Troubleshoot tax determination issues across Sales & Distribution, Materials Management, and Finance modules.
Analyze logs, RFC connectivity, and API calls between SAP and Vertex.
Ensure timely resolution as per SLA and document RCA.
Vertex Configuration & Maintenance
Maintain and configure Vertex O Series (or Vertex Cloud) settings including:
o Taxability rules
o Jurisdiction codes
Thorough Hands-on the following Vertex functionalities:
Corporate Tax Accounting Solution
- Hyperion Tax Provision used to automate the tax provision at the
ORULegal Entity and global consolidated levels
- Hyperion Tax Governance used to automate collection, tracking, and
reporting of Uncertain Tax Positions, Tax Cash Flow, Deferred Tax Asset
Recognition, and some other tax accounting processes that require a flexible data
collection template distributed and collected via workflow (and integrated with the
tax provision)
- Hyperion Financial Management (limited use licenses, required for
Hyperion Tax Provision)
- Financial Data Quality Management Enterprise Edition (ETL tool used
to load the above applications).
o Product tax codes
o Exception rules
Manage regular updates (e.g., tax content updates).
Integration Monitoring & Troubleshooting
Monitor RFC queues, IDocs, CPIPI interfaces (if in scope).
Support error resolution in real time transactions (e.g., billing, PO creation, goods movement).
Work with BASIS and Integration teams on connectivity or certificate issues.
Testing & Release Management
Perform unit testing, regression testing, and UAT support for:
o Vertex updates
o SAP enhancement deployments
Prepare test scripts and maintain testing documentation.
Stakeholder & User Collaboration
Work closely with Business Teams (Finance, Tax, Sales, Procurement).
Provide end-user training and knowledge-transfer sessions.
Coordinate with Vertex support for escalations.
Functional Skills
Strong understanding of SAP tax architecture in SDMMFI.
Hands-on experience with Vertex O Series, Vertex Cloud, or similar tax engines.
Knowledge of tax laws and GSTVATSales & Use Tax concepts
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