Job Description:
Serve as the expert on Quality digital tools, leading the development from an end-user perspective to simplify and maximize functionality. Utilize data analysis and object-oriented programming to create user interfaces, dashboards, and advanced analytical models, while leveraging technologies like Machine Learning and AI to enhance data processes and improve customer experience.
Key Responsibilities:
Become the expert at using the Quality digital tools and lead the development with and from the perspective of the end-user. Strive for simplicity while maximizing function. This role involves data analysis and interpretation to assist other departments in the organization. Utilize object-oriented programming to develop a new user interface to display and collect information from users across the organization.
This role develops dashboards, reporting, and analytics that help leaders and cross-functional partners understand the Voice of the Customer and rapidly work to improve their experience.
Lead the development, implementation, and maintenance of advanced analytical models (e.g. predictive models, time-series forecasting) to project future warranty claims, failure rates, and cost trends
Identify opportunities to leverage advanced technologies, such as Machine Learning or AI, to enhance data mining, claims validation, and root cause analysis processes
Act as the subject matter expert and system administrator for key warranty and data platforms (e.g., Global Warranty Management System, BI tools, data warehouses)
Champion continuous improvement within the warranty data workflow by automating data pipelines and streamlining reporting, while actively engaging with ICT stakeholders and the Quality community to address evolving data needs and proactively identify new project opportunities. [Map standard Quality workstreams, identify data used, identify better ways to use the data to minimize effort, maximize value]
Monitor service and problem requests through the work order system, and work with customers to resolve issues in databases and applications
Generate a book of ideas based on hands-on knowledge of Quality workstreams. Prioritize the ideas based on immediate need and value generation and work to implement successful Proof of Concepts. Collect feedback and present to extended teams before decision is made to expand projects within regions and worldwide.
Deliver results that meet corporate targets, for example: Reduction of warranty cost, project lead-time, and KPPM.
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you?ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That?s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
- An employer match on contributions to your 401k, Roth, and Catch-Up plans
- An employer contribution, even if you don?t contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
- Tuition reimbursement
- Student loan refinancing programs
- 18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you?re not just building a career - you?re joining a company that supports you, inside and outside of work.
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