Senior Project Manager – Avaya to NICE Cloud Migration

Senior Project Manager – Avaya to NICE Cloud Migration

Location: 7834 C.F. Hawn Freeway Dallas TX 75217 (Need Locals)
6 month Contract to Hire

1 MS Teams and 1 Onsite

Candidate must have Active LinkedIN with Profile Picture  

Seeking an experienced Senior Project Manager to lead a high-profile migration from an on-premise Avaya contact center platform to the NICE cloud contact center solution. This role will be responsible for driving the end-to-end migration strategy, coordinating internal business and technical teams, managing the implementation partner, and ensuring a successful transition with minimal disruption to business operations.

This is a highly visible leadership role requiring strong project delivery experience in cloud migrations, contact center technologies, vendor management, and cross-functional stakeholder engagement.

Responsibilities

• Lead the end-to-end migration from Avaya to the NICE cloud contact center platform.
• Manage project scope, schedule, budget, risks, dependencies, and overall delivery.
• Drive the "2-in-a-Box" partnership model, coordinating closely with internal teams and NICE consultants throughout the implementation.
• Oversee the deployment of a new cloud-based customer support contact center solution.
• Serve as the primary liaison between business stakeholders, IT leadership, and NICE, ensuring accountability for project deliverables and timelines.
• Partner with Customer Support leadership to drive organizational readiness, user adoption, and change management activities.
• Establish project governance, executive status reporting, issue resolution, and risk mitigation plans.
• Coordinate integration activities with Salesforce CRM and other enterprise systems.
• Ensure migration activities follow cloud best practices for security, scalability, reliability, and business continuity.
• Facilitate cross-functional collaboration across Infrastructure, Networking, Security, Customer Support, CRM, and Business teams.
• Provide regular executive updates on project health, milestones, risks, and mitigation strategies.

Required Qualifications

• 8+ years of Project Management experience leading large-scale enterprise technology initiatives.
• Proven experience leading cloud migration projects.
• Experience managing contact center/call center technology implementations or migrations.
• Experience with Avaya and/or NICE contact center platforms.
• Experience managing third-party vendors, implementation partners, and consulting organizations.
• Experience integrating contact center platforms with Salesforce CRM.
• Strong leadership, communication, stakeholder management, and executive presentation skills.
• Experience managing project budgets, schedules, risks, and resource planning.
• Knowledge of Agile, Waterfall, or hybrid project delivery methodologies.

Preferred Qualifications

• Direct experience migrating from Avaya to NICE CXone or similar cloud contact center platforms.
• PMP, PMI-ACP, Scrum Master, or other Project Management certification.
• Experience with cloud-based customer service platforms and digital customer engagement solutions.
• Experience leading organizational change management and user adoption initiatives.
• Background supporting enterprise customer support or contact center operations.

Desired Skills

• Project Management
• Cloud Migration
• Contact Center Transformation
• NICE CXone
• Avaya
• Salesforce CRM Integration
• Vendor Management
• Executive Stakeholder Management
• Risk & Issue Management
• Change Management
• Agile / Waterfall
• Cross-Functional Leadership
• Customer Support Operations
• Enterprise Software Implementations

This is an outstanding opportunity to lead a strategic cloud transformation initiative that will modernize customer support operations and deliver lasting business value. The ideal candidate is a collaborative leader with a successful track record of delivering complex contact center migrations while effectively managing executive stakeholders, business teams, and external implementation partners.