Lead QA/Testing Coordinator

RESPONSIBILITIES:
Kforce has a client in Miami, FL that is seeking a Lead QA/Testing Coordinator.

Duties Include:
* Develop and execute overall QA and testing strategy aligned with project goals and timelines
* Manage test environments, data preparation, and resource allocation for testing activities
* Lead, mentor, and assign work to QA testers and analysts, ensuring productivity and quality outcomes
* Identify, document, track, and drive resolution of defects and inconsistencies
* Analyze quality metrics

REQUIREMENTS:
* Salesforce Cloud: Strong background in Sales Cloud, Service Cloud, and Commerce Cloud workflows, including lead generation > opportunity > account > purchasing with subscriptions model with various recurring payment types
* Hands-on experience with Agile/Scrum methodologies
* Ability to coordinate sprint planning, backlog grooming, and sprint reviews
* Knowledge of Agile testing practices (continuous testing, shift-left approach)
* Experience with Salesforce data migration and API/integration testing
* Understanding of the complete contract to order processing cycle from the customer's intent to purchase to realizing revenue, including contract payment terms
* Understanding of order fulfillment and back-end processes and integration with ERP systems
* Understanding the process of identifying and nurturing potential customers, guiding them through the sales process until the lead is qualified and ready to be contracted
* Knowledge of validation involved with ensuring accurate pricing, contract approvals
* eCommerce Cloud: Strong Knowledge of customer journey workflows (browse, cart, checkout, payment, fulfillment)
* Experience with multi-channel commerce platforms (Salesforce Commerce Cloud, Magento, Shopify)
* Experience with payment gateway integrations, OMS (Order Management Systems), and inventory workflows
* Experience with payment source types, cancellations, returns, late payments handling processes, reactivation of product subscriptions scenarios, promo pricing, taxation elements, global retail sales (transactions and ship-to global delivery models)
* Understanding the various sync/integration checkpoints from lead Marketing efforts to Salesforce cloud, following the transaction into Oracle revenue and financial reporting
* Understanding of all phases of SDLC: requirements, design, development, testing, deployment, maintenance

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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