About Cogent Infotech
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.
Job Title – IT Documentation Specialist/Technical Writer
Location- Anchorage, AK
Contract Role- 10 Months
Onsite Role
Job Summary
Technical Writer responsible for developing and maintaining high-quality end-user documentation, training materials, and process documentation. Partners with cross-functional stakeholders to translate complex technical and business concepts into clear, accurate, and user-friendly content while ensuring compliance with organizational standards, version control, and industry best practices.
Resource Type Description:
- Gather information from others and various electronic sources about elements of an information technology system or service.
- Prepare technical documentation and diagrams that describe technology systems and processes.
- Prepare draft project reports and publications for final review.
- Prepare documentation using diagrams and pictures in ways that are easily understood.
- Deliver report using presentation software and equipment (video conferencing, projectors, PowerPoint, etc.)
- Prepare documents for printing or copying for publication.
- Collate, edit, consolidate, assimilate, summarize, analyze, extract, assemble and organize information.
- Select and recommend appropriate designs, colors, and fonts for documents.
- Review existing documentation and validating that it is accurate and correct.
- Create, review and revise documentation and ensure that documents meet business and technical needs.
- System analysis principles
- Communicating complex ideas in simple terms
- Verbal communication with both technical and non-technical people
- Preparing charts and graphs using software tools
- Flowcharting concepts
- Business process charts
Responsibilities:
The Technical Writer will be responsible for ensuring desk manuals, process documentation and training materials adheres to all internal guidelines, guides and industry best standards. The writer will work closely with project stakeholders to ensure documentation is accurate, accessible, and aligned with organizational standards. The Technical Writer will manage document libraries and version control tracking and updates.
A. End-User Documentation
- Write, edit and update comprehensive user manuals tailored to different roles (e.g., HR staff, finance analysts, procurement officers).
- Develop quick reference guides and cheat sheets for common tasks.
- Write FAQs and troubleshooting guides for help desk and user self-service.
- Deliver high-quality content on time and within scope, published across multiple channels (online help portals, PDFs, knowledge base, etc.)
B. Training Materials
- Collaborate with training leads to develop instructor-led training (ILT) materials, e-learning content, and onboarding guides.
- Prepare slide decks, handouts, and exercises for workshops and webinars.
- Support the creation of video scripts and voiceover content for training modules.
C. Process Documentation
- Document current and future-state business processes and workflows.
- Ensure alignment between process documentation and system functionality.
D. Stakeholder Engagement
- Conduct interviews and working sessions with SMEs, developers, business analysts, and end-users.
- Review and incorporate feedback from editors and SMEs.
Required Skill Set
- Proficient in Microsoft Office Suite, especially Word and PowerPoint.
- Experience using specialized documentation (e.g. Visio, Adobe).
- Ability to work with cross functional teams and interview SMEs to gather information.
- Strong organizational skills to manage multiple documentation efforts concurrently and meet deadlines
Skill Level:
- Junior (Requires 2 years of demonstrated experience in that specific discipline) or Senior (Requires 4 years of demonstrated experience in that specific discipline).
Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply
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At Cogent Infotech, your ideas matter. Join a purpose-driven organization that celebrates diversity, encourages collaboration, and invests in your future.
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