Job Title: Healthcare Technical Writer
Location: Must Reside in DC, MD or VA
Type: Contract
Compensation: $43/HR
Contractor Work Model: RemoteThe Technical Writer / Documentation Specialist is responsible for creating, updating, and maintaining clear, user-focused documentation for business and operational applications. This includes user guides, standard operating procedures, job aids, and training materials used by business users and AI-driven tools such as chatbots. The role works closely with subject matter experts and business analysts to translate complex systems and processes into easy-to-understand documentation.
Key Responsibilities
- Write, edit, and maintain user guides, SOPs, job aids, and other operational documentation.
- Translate complex workflows and systems into clear, step-by-step instructions.
- Develop documentation for applications built on platforms such as Salesforce.
- Update training materials and presentations (no training delivery required).
- Collaborate with SMEs and Business Analysts to gather and validate requirements.
- Ensure documentation meets quality, style, legal, and regulatory standards.
- Publish and maintain documentation in learning management and governance tools.
Qualifications
Required - Minimum of 3 years of experience as a technical writer or in a communications-focused role
- Bachelor's degree in English, Journalism, Business, or a technical discipline
In Lieu of Degree - Candidates without a Bachelor's degree must have an additional 4 years of relevant work experience, in addition to the required 3 years of technical writing or communications experience
Preferred - Knowledge of call center operations, claims processing, enrollment, or billing workflows
- Familiarity with healthcare systems and regulatory environments, including ACA
- Experience supporting documentation for AI tools or knowledge bases
System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Ref: #851-Rockville-S1
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