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Salesforce BA ( Service Cloud ) - Telecom Domain

Hybrid in Mountain View, CA, US • Posted 6 hours ago • Updated 6 hours ago

Contract Corp To Corp

Contract W2

Contract Independent

No Travel Required

Hybrid

Depends on Experience

K&K Global Talent Solutions

Fitment

Dice Job Match Score™

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Job Details

Skills

BA
Slaesforce

Summary

Position :: Salesforce BA ( Service Cloud Domain) - Telecom Domain :: Mountain View, CA :: Hire Type: Contract(W2) for Client: Infogain

Project description

Seeking a hands-on Functional Business Analyst with deep Salesforce Service Cloud and telecom domain experience to support the automation of customer service workflows and field technician processes. You’ll work directly with stakeholders and engineering to drive requirements, design functional solutions, and improve technician efficiency using tools like TR-143 testing.

Key Responsibilities:

Lead requirements gathering, process analysis, and user story creation
Collaborate cross-functionally to define and deliver scalable Service Cloud solutions
Analyze existing technician workflows and propose automation enhancements
Design and wireframe UI updates (e.g., integration of TR-143 testing)
Define test scenarios for automated speed tests and validation logic
Translate business needs into user flows, wireframes, and functional specs
Support UAT planning, change management, and post-release validation

Required Skills:

8+ years as a Salesforce Business Analyst, focused on Service Cloud
Strong background in functional BA work and workflow/process optimization
Domain expertise in Telecommunications & Fiber Installations
Experience with TR-143, router/ONT provisioning, and customer-prem installation
Tools: Jira, Confluence, Lucidchart, Salesforce Console
Excellent communication, facilitation, and cross-team collaboration

Nice to Have:

Salesforce certifications: Admin, Service Cloud Consultant, Business Analyst
Agile/Scrum methodology experience
Experience with wireframing tools (e.g., Figma, Balsamiq)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91143240
Position Id: 1709-30669-
Posted 6 hours ago

Company Info

About K&K Global Talent Solutions

K&K Global Talents Solutions Inc: A New Era in the US Recruitment Industry With their partnership with a highly reputable German recruitment firm boasting over 30 years of experience, K&K Global Talents Solutions Inc. is an emerging player in the US recruitment industry. This collaboration allows them to merge the advantages of a new entrant with the vast knowledge and expertise of a well-established player. Clients and candidates are guaranteed to benefit from innovative recruitment approaches, cutting-edge strategies, and a wealth of knowledge and trust. K&K Global Talents represents the future of recruitment in both IT and Nursing industry, with a modern outlook and flexibility, combined with the methodologies that have sustained success for over 30 years, thanks to their esteemed German partner.

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